Concierge Manager

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Schulte Hospitality Group is seeking a dynamic, service-oriented Concierge Manager to join our team! SHG is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team!

What's in it for you? When you join SHG you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! SHG provides a rewarding, fun and flexible work environment, exciting perks, a robust benefit package and an atmosphere designed to encourage and promote career growth within the company.

Our Company: Schulte Hospitality Group is a division of Schulte Companies, a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants.

JOB DUTIES AND RESPONSIBILITIES

• Primary function is to interact with and provide insider connections and excellent customer service to as many guests as possible to drive SALT scores.
• The Luxury Ambassador is present in the areas of local lifestyle-related hot-spots including hip boutiques, restaurants, galleries, design points of interest, exclusive events in the city, unique attractions and some in hotel events.
• The Luxury Ambassador is present is high traffic areas of the hotel to capture as many guest interactions as possible like hotel lobby, Lantana Bar area and the Pool Deck.
• Some of the Luxury Ambassador’s time will need to be spent outside of the hotel to build those connections and a strong network within the community so that he/she is able to have those connections with restaurants, nightlife and things to do around the city for the hotel guest to have exclusive access.
• Reviews relevant written communication-group resumes, daily event sheets, VIP arrivals, activities within the city.
• Working with the Sales and Marketing departments on their clients to see what their likes and needs are during their stay with us.
• Providing checkup all calls on all VIP's assigned to the Team.
• Connecting with Influencers that a line with our brand who has high traffic social media presence/following to bring awareness to our new Curio property while staying with us.
• Acts as key advocate for guest at all times. Communicates guest opportunities that they are made aware of during guest interactions in a timely manner to relevant departments so that the appropriate action to resolve may take place. Personally, follows up with the guest to ensure satisfaction.
• Luxury Ambassador shall work as needed and work closely with high end guests such as celebrities, dignitaries, top Sales team clients to ensure close personal attention to detail and a seamless experience but shall not dedicate 100% of their time only on this function.
• Facilitates communication between shifts so that any ongoing issues are followed up on seamlessly after their departure from the hotel by another department/individual.
• Continually inspects for cleanliness and maintenance of Lantana, Pool Deck and nearby public spaces and resolve or report any conditions requiring attention. Looking at spaces from a guest perspective.
• Looks at the CRM report daily and a week prior to see important VIP and Diamond member arrivals and prepare special arrangements/amenities if needed.
• Blocks and walks VIP guest rooms prior to arrival to ensure room cleanliness to highest standards to meet and accommodate guest expectations in addition to housekeeping manager if needed.
• Observes and enforces objectives and policies as designated by the hotel.
• Brings in revenue via Luxury Ambassador special rate code receiving 10% of the monthly revenue as an incentive. Brining in other possible revenue driven clients/business.
• Works with hotel’s Food and Beverage/Marketing departments on hotel activations.

EDUCATION AND EXPERIENCE

Minimum of three (3) years in similar leadership role.

Minimum of High School education, post-high school education preferred 

KNOWLEDGE, SKILLS AND ABILITIES

Basic math skills 

Ability to communicate effectively verbally and in writing 

Strong leadership skills 

Ability to exceed expectations of guests and team members 

Excellent time management skills 

In-depth knowledge of hotel Front Desk operations 

PERKS/BENEFITS

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In addition to DailyPay, Schulte Hospitality Group offers a robust selection of perks/benefits that include, but aren't limited to: Paid Time Off, Unlimited Referral Bonuses, Growth and Career Opportunities, Hotel Discounts, 401K, Health/Dental/Vision Insurance, Short-Term/Long-Term Disability, Flexible Spending Accounts, Health Savings Account, Pet Insurance, Dependent Tuition Benefits, EAP Program, Marketplace Discounts at various retailers such as Disney, Apple, AT&T, Verizon and more, and a flexible and fun working environment!

*Schulte Hospitality Group is an Equal Opportunity Employer.