Convention Services Manager

Hotel Duval

Convention Services Manager

Schulte Hospitality Group, a fast-growing, national hotel management company with a diverse portfolio of 150 hotels is seeking an energetic and team-oriented Director of Catering and Events. If you are a motivated individual who has a passion for the hospitality industry and who embraces integrity, service, grit, respect, empowerment, ambition and teamwork - all of the core values that cultivate our winning culture of success, then we are interested in you! “At Schulte Hospitality we believe our greatest asset as well as the key to our success, is our people. From our corporate office, to our property managers, to our housekeeping staffs, we believe that each of us needs a sense of dignity, pride and satisfaction in what we do.” - Darryl Schulte Sr.

Position Responsibilities:

· Maintain and promote a teamwork environment with effective and clear communication amongst coworkers through positive leadership · Sets example through professional, friendly attitude towards clients and co-workers, timely response to clients and co-workers and observance of sales office standards · Responsible for learning the hotel brand and strategy · Develop a complete knowledge and ensure adherence to company sales policies and SOPs · Drive customer loyalty in order to grow share of the account by delivering service excellence throughout each customer experience · Establish and Maintain existing business clientele relationships prior to, during and post conference ensuring service exceeds expectations and encouraging repeat business · Responsible for taking groups after the contract is signed and initial deposit are collected through the entire process when there event concludes · Create BEOs and Group Resumes for all in house groups · Communicate menu selections to Food & Beverage Team in the proper time frame · Ensures all payments are collected and processed by deadline before group arrives · Work with catering manager/sales manager/director of sales to ensure understanding of department budget and goals · Conducts weekly Group Resume/BEO meetings with departments and Weekly Banquet meetings · Responsible for accuracy of BEOs/Group Resumes and communication of changes between client and appropriate departments · Ability to up sale and add on to customer experience after groups become definite · Participates in forecasting for revenue and expenses · Understand, leverage, and implement corporate and brand tools to exceed budgets · Conduct ongoing competitor price and product analysis to ensure proper rate positioning and product offering relative to competition · Assist in creating menus for all catering events · Responsible for managing Banquets team and Events

· Responsible for staffing/scheduling/payroll for Banquets team · Responsible for overall event success · Responsible for all client questions related to Events and making sure they are answered · Coordinate, prepare, and submit any required reports as requested by the DOS, Regional team or GM · Perform in the capacity of any position supervised · Perform various other duties as assigned to meet business objectives

Education and Experience:

· Minimum of Bachelor's Degree in Hotel Administration, Business, or Marketing (Work experience can be used in lieu of education) · Minimum of two (2) years in hotel or conference Banquets/Catering/Sales

Knowledge, Skills, & Abilities:

· Strong analytical skills relative to impact on hotel revenues · Ability to communicate effectively verbally and in writing · Excellent listening and problem-solving skills · Ability to make recommendations and set strategy based on trends and historical data · Negotiating Skills · Strong interpersonal skills · Proficient in Microsoft Office Products, focus on Excel, Word and Outlook Ability to tr