What are the responsibilities and job description for the Front Office Supervisor - Holiday Inn Express Nashville Airport position at Schulte Hospitality Group?
JOB DUTIES AND RESPONSIBILITIES
Monitors daily status of rooms, rates, discount rates and packages
Maintains current list of available rooms for walk situations
Coordinates blocking of rooms for groups
Acts as the "Service Champion" for the Front Office and creates a positive atmosphere for guest relations
Communicates hotel's unique design elements for effective storytelling
Reviews guest satisfaction results and property audits to identify areas of improvement
Drives Front Desk Upsell Program to assist in maximizing hotel revenue
Solicits employee feedback and utilizes an "open door" policy
Ensures staff communicates effectively with other hotel departments
Maintains productive relationship with Valet Parking provider
Ensures prompt and courteous service to guests
Pre-registers guests according to standards
Monitors/maintains employee schedule
Monitors and ensures VIP arrivals are executed to highest standard
Keeps track of rooms to ensure accurate status and readiness for check-in
Interacts positively and professionally with guests to resolve issues
Other duties as assigned.
EDUCATION AND EXPERIENCE
Front Desk operations experience
High School Diploma/GED
KNOWLEDGE, SKILLS AND ABILITIES
Knowledge of hotel Front Desk operations
Basic math skills
Ability to communicate effectively verbally and in writing
Ability to exceed expectations of guests and team members
Excellent time management skills
Monitors daily status of rooms, rates, discount rates and packages
Maintains current list of available rooms for walk situations
Coordinates blocking of rooms for groups
Acts as the "Service Champion" for the Front Office and creates a positive atmosphere for guest relations
Communicates hotel's unique design elements for effective storytelling
Reviews guest satisfaction results and property audits to identify areas of improvement
Drives Front Desk Upsell Program to assist in maximizing hotel revenue
Solicits employee feedback and utilizes an "open door" policy
Ensures staff communicates effectively with other hotel departments
Maintains productive relationship with Valet Parking provider
Ensures prompt and courteous service to guests
Pre-registers guests according to standards
Monitors/maintains employee schedule
Monitors and ensures VIP arrivals are executed to highest standard
Keeps track of rooms to ensure accurate status and readiness for check-in
Interacts positively and professionally with guests to resolve issues
Other duties as assigned.
EDUCATION AND EXPERIENCE
Front Desk operations experience
High School Diploma/GED
KNOWLEDGE, SKILLS AND ABILITIES
Knowledge of hotel Front Desk operations
Basic math skills
Ability to communicate effectively verbally and in writing
Ability to exceed expectations of guests and team members
Excellent time management skills
Housekeeping Supervisor
Holiday Inn Express Nashville -
Nashville, TN
Front Desk Supervisor
Holiday Inn Nashville Downtown -
Nashville, TN
Complimentary AM Attendant
Holiday Inn Express Nashville -
Nashville, TN
