What are the responsibilities and job description for the Service Receptionist/BDC position at Schulte Subaru?
Full-Time Service Receptionist Job Description
Title: Service Receptionist
Reports To: Travis Johnson, Fixed Operations Manager
FLSA Status: Exempt
ABOUT SCHULTE SUBARU
At Schulte Subaru, we are devoted to the idea that every interaction is a chance to make the world a little better. That's why we partner with our local community to make real impacts in the lives around us through kindness and respect. We believe in these things not only because they are good for business, but it’s the right thing to do.
Schulte Subaru’s commitment to this mission of treating people right is what led to receiving the honor of being 2020 and 2021’s Love Promise Retailer of the Year, as well as, the 2021 SD New Car Dealer of the Year.
Beyond this incredible culture, full-time employees at Schulte Subaru enjoy competitive pay and benefits including;
- Health, dental and vision insurance
- Employer paid basic life insurance coverage
- Voluntary short-term disability, accident, critical illness/cancer insurance
- Reduced Subaru lease payments for full-time employees
- Great Life membership provided by Schulte Subaru
- Generous paid time off and holidays
- Employee discounts on parts and services
- Training and development opportunities
- Subaru Gear and more!
WORK ENVIRONMENT
- At Schulte we believe the employee and customer should feel special every time they walk in our doors. Kindness is not just a word that we use, but it’s the way we do business. We show kindness through our commitment to the community, our commitment to going above and beyond to help others, and our commitment to our employees and customers.
- This position works primarily behind a desk. Physical requirements of this role include:
- Ability to sit for extended periods of time
JOB SUMMARY
As a service receptionist, you will play an essential role as one of the first interactions a customer has with our service department. The service receptionist is responsible for answering all incoming service calls and either scheduling an appointment or forwarding them to the correct service advisor, as well as, greeting guests in a kind, professional manner. The receptionist is also responsible for completing other administrative tasks as assigned by their supervisor.
This position is scheduled as follows:
M-F 7:15am - 5:30pm
Every other Saturday until 12pm
JOB FUNCTIONS AND RESPONSIBILITIES (A TYPICAL DAY)
- Answer, screen and forward any incoming service phone calls
- Schedule service appointments in our online system
- Maintain quality customer service at all times
- Answer or refer inquiries of customers in a professional manner and direct them to the correct service advisor, office, or department
- Check in with customers in the lounge frequently to give service status updates
- Troubleshoot customer vehicle issues to the best of your ability
- Make calls on missed appointment reports
- Keep the customer lounge tidy and snacks/drinks stocked (i.e. coffee machine, popcorn, cookies, etc.)
- Perform other duties as directed by your supervisor
A SUCCESSFUL CANDIDATE HAS…
- Customer service experience preferred
- Attention to detail
- Organization skills
- Team oriented mindset and positive attitude
Disclaimer: This job description is not an employment agreement or contract. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Management has the exclusive right to alter this job description at any time without notice. Schulte Subaru is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity, disability or veteran status.
Key words - reception, service, customer service, administrative, scheduling, phone, receptionist
