Schwickert's Call Center Representative

POSITION SUMMARY:

The In-Person Call Center Representative is a key point of contact and liaison between our company and its current and potential customers. This person will work closely with one other In-Person Call Center Representative, to provide support for our sales staff by contacting prospective clients via phone and email. The successful candidate will keep customer satisfaction at the core of their behavior and professional decisions. The candidate must enjoy phone call handling and providing exceptional customer assistance.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Effectively manage inbound and outbound calls in a timely manner.
• Following call center scripts when handling different topics.
• Facilitate Customer service by directing requests and issues to the designated resource.
• Calling prospective clients using a list of phone numbers provided to you.
• Schedule consultations between the prospective client and a Sales Representative.
• Build sustainable relationships and engage Customers by taking the extra mile.
• Familiarize yourself with essential details of our products and services.
• Field basic questions and concerns about the products and services we offer.

JOB SPECIFICATION:

Education/Experience: High School Diploma or equivalent is preferred. Previous experience in a customer support role.

Knowledge, Skills, and Abilities:

• Strong attention to detail and accuracy.
• Strong phone contact handling skills and active listening.
• Customer orientation and ability to adapt/respond to different types of people and situations.
• Good written and oral communication skills.
• Highly customer service oriented.
• Strong data entry skills.
• Persuasive and results oriented.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is also required to stand; walk; reach with hands and arms; climb or balance and stoop, kneel. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Since 1906, Schwickert s Tecta America has been serving commercial building owners and residential homeowners across the Midwest. With locations in Mankato, Minneapolis and Rochester, MN, Schwickert s provides integrated products and services to the upper Midwest region in the areas of Design/Build, Mechanical Plumbing and Piping, Mechanical Heating/Ventilation/Air Conditioning/Refrigeration, Electrical, Roofing and Architectural Sheet Metal.

EEO/AA Employer/Vets/Disability