What are the responsibilities and job description for the Room Attendant position at SCM Hotel Operating Company LLC?
The Aloft Frisco is looking for Room Attendants to join the team!
Room Attendants are responsible for maintaining clean and attractive guest rooms, hallways, and public areas in the hotel, servicing guest rooms daily in accordance with hotel procedures, stocking cart with room supplies, and replacing ben linens and replenishing guest room supplies while following company standards and safety/security procedures.
Essential Requirements:
- Approach all encounters with guests and employees in a friendly, service-oriented manner.
- Maintain regular attendance in compliance with hotel standards, scheduling will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming (per brand standards).
- Always comply with standards and regulations to encourage safe and efficient hotel operations.
- Thoroughly clean and restock the required number of guest rooms per shift.
- Complete all pre-cleaning duties, including but not limited to, guest supplies, cleaning supplies, and linen for housekeeping cart set-up.
- Remove all trash and dirty linen from guest rooms.
- Keep all hallways, public areas, and closets clean, neat and vacuumed.
- Prepare housekeeping cleaning cart for next day's use.
- Clean room with the door closed always unless requested to do otherwise by the guest.
- Report all missing items from room (i.e., irons/boards, hair dryers, etc.) to Housekeeping Supervisor/Manager.
- Report any maintenance repairs immediately to Housekeeping Supervisor/Manager.
- Handle items for “Lost and Found” according to the standards.
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