San Diego Team - Travel Consultant

Role: Europe Travel ConsultantReports to:Sales Manager, Scott Dunn USALocation: Solana Beach, CA or New York CityScott Dunn is an award-winning luxury tour operator creating tailor-made vacations to destinations all over the world. With offices in the UK, US and Singapore, we pride ourselves on providing outstanding service to all our guests from the moment they begin their research, all the way through to post-holiday evaluations. Anything is possible, and we make that happen. Role PurposeAs a Europe Travel Consultant at Scott Dunn, you will be part of our dedicated Europe team and will focus on selling customized holidays to Europe for our guests. You will have the opportunity to make anything happen, and will be working within a tailormade sales team creating, selling and administering luxury holidays. ResponsibilitiesTo take ownership of all aspects of selling and organizing a holiday, including written and verbal quotations and documentation about the tripTo be creative in planning the ultimate holiday for your guest which meets their individual needsTo develop excellent product knowledge for your immediate sales area but also within all areas of the Scott Dunn portfolioTo work towards individual and team sales targetsTo contact guests right before departure and on their return to ensure they are all set and ready to go as well as receive feedback upon their returnTo deliver excellent guest service at all stages of booking and demonstrate the key values of Scott Dunn TravelTo support all marketing initiatives in your area including print materials, website updates, email campaigns, PR and promotional eventsTo meet guests on a face-to-face basis when possibleTo learn and become conversant with all computer software applicationsTo work closely with all departments within Scott Dunn – internationally and domesticallyDutiesThe duties that derive from these responsibilities include but are not exclusive to:Taking responsibility for the guest journey from first point of contact to post travelDemonstrating excellent attention to detail and accuracy in all communication with guestsSpeaking to all guests on the phone and organizing their holiday, by effectively listening to the guest and their requirementsUsing sales skills to convert enquiries into bookingsResponding to all enquiries in an efficient and timely mannerHandling high volumes of guest phone calls during peak periodsMeeting guests face to face when possibleUsing your excellent customer service and communications skills, both verbal and writtenManagement of invoices including handling payments, collecting guest details and organizing pre-arrival informationCompleting all travel documentation within specified time framesMaintaining contact with guests between booking and departure date, including arranging all concierge requirementsRecording essential data and information using Scott Dunn’s IT softwareActing on any feedback swiftly to ensure a great guest experience, liaising with the Guest Satisfaction Executive where necessaryBooking of guest flights when requested and managing reservations through TravelodgeAttending all internal and external training coursesConducting familiarization trips abroad and presenting back to teamsAttending trade shows, and promotional eventsTraining colleagues with knowledge gained from areas visitedAccounting for costs and margins on each bookingContributing to the team over and above standard sales and service requirementsSuch other duties as management may reasonably require from time to timeEnjoying work and having funAll applicants must have a valid US passport or relevant working visa. There are 3 flexible shift patterns available to be agreed in advance with your manager on a weekly/monthly basis. 7am – 4pm, 8am – 5pm and 9am – 6pm, five days a week, Monday to Friday. Once you have completed your introduction period you will be asked to sign up for at least 5 weekend days per year.Values & Behaviors All employees must promote, understand and apply Scott Dunn’s workplace values. These are embedded in all roles and applicants must evidence the values as part of the application process.In the know - Start by listening. We take the time to understand our guests’ and colleagues needs. Be Precise. We take pride in getting every detail right. Own it. We deliver on commitments we make. In the Detail - Love learning. We energetically seek out and share new ideas and insights. Embrace feedback. We continuously seek to improve by sharing and accepting honest feedback. Work with the best. We attract, retrain and partner with the best.Inspiring - Look to the future. We constantly seek opportunities to make travel memorable and sustainable. Be more we. We work together collaboratively and value different viewpoints. Win together. We celebrate each other’s successes and have fun.LocationWe aim to find someone who would either be office based at our premises in San Diego or New York City at least part of the week. BenefitsWe offer very competitive salaries and a great benefits package including the following:18 days paid leave, rising by 1 day with each year of service (max 25)401KMedical cover (100% contribution)Company loyalty scheme (Travel Fund)Travel insuranceFamiliarization trips Recognition awards throughout the yearSocial events

Salary : $37,300 - $47,200