Field service technician

S.E.A. America Inc. is a member of the S.E.A. Group, headquartered in South Korea. As a company of experts for wet-chemical surface treatment S.

E.A. is engaged in photovoltaic, semiconductor, PCB, and glass industries. S.E.A. builds high-end production machines that can treat various substrates as they are used in the mass production of solar cells, glass panels, and semiconductor devices with chemistries for cleaning, etching or electrochemical deposition.

With manufacturing locations in South Korea and Malaysia and worldwide Service locations in US, Europe, India, and Southeast Asia we are an expanding global group and are looking for motivated people joining us in a highly future oriented technology field.

Benefits / Perks

• 100% employer paid health insurance for employee, spouse, and dependents.
• 100% employer paid dental and vision insurance for employee, spouse, and dependents.
• 100% employer paid basic life, short-term and long-term disability insurances for employee.
• 401(k) program with 8% employer contribution.
• 15 vacation days annually.
• 10 health & wellness days annually.
• 12 holidays annually, all Federal holidays plus Black Friday.
• Career advancement opportunities in a growing company!

Job Summary

We’re looking for a hardworking mechanical field service technician to join our team for a new project in Decatur, AL! You’ll support one of our key clients with installation, maintenance, and repair of S.

E.A.'s machinery and retrofits. The ideal person for this job is a reliable team player and a problem solver who has prior machine maintenance and technical experience.

If you’re looking for a job at a fast-growing company that really values its employees, reach out to us today!

Responsibilities

• Installation and maintenance of S.E.A. machinery and / or retrofits on-site at our client location.
• Mechanical troubleshooting, diagnosis, and repair of our machinery.
• Tracking and reporting machinery performance.
• Recommendation, development, and execution of action plans to optimize the availability and performance of our machinery.
• Provide technical support and advice for our customers.
• Acting as interface between S.E.A. management and our customers.
• Expediently escalate issues to supporting resources when necessary.
• Work with project management, customer, and field engineers in isolating and solving problems.
• Answer customer questions and assist customers in a professional manner.
• Perform administrative and coordination duties, including pass-downs, work orders, field service reports, system problem reports, and monthly reports.
• Keep a record of completed repairs and when equipment was last serviced.
• Develop and execute measures to prevent any safety risks.
• Provide appropriate support and assistance to less experienced personnel, as necessary.
• Provide on-call day-time support according to company’s on-call schedule, rotating among the technical support team.
• Provide field service support to other S.E.A. client’s locations (up to 40%).
• Handle additional maintenance tasks as needed.

Qualifications

• Excellent work ethic, communication skills, time management skills, and attention to detail.
• Ability to communicate and work as a team with customers, and team members from various other countries (Korea, Malaysia, India, etc).
• Proven ability to perform effectively in a demanding and ever-changing environment.
• Ability to work independently or as part of a multicultural team.
• Understand and use of safe work practices. (Must have OSHA 10 General Industry or complete within a predetermined time frame after hire.)
• Time management skills, ability to work to deadlines.
• Clear and effective English verbal and written communication skills.
• Strong customer focus and commitment to customer satisfaction.
• Must be able to read and interpret data, information, and documents.
• Willingness to continue learning and growing in a professional environment.
• Ability to train and mentor engineers and customer employees. (To be considered for upper-level hiring opportunities of this position.)

Education & Experience

• Understanding of maintenance equipment, procedures, and techniques.
• Minimum 3 experience, ideally 5 years of experience and / or an Associate’s or Bachelors degree, technical college completion, vocational school training, or other relevant education in applicable field of expertise, or equivalent job experience.
• Experience working on an industrial site is preferred.
• Mechanical aptitude is required. Knowledge of robotics, pneumatics, and hydraulics preferred.
• Demonstrated experience using computer applications, including data analysis tools, word processing, spreadsheets, and presentation software.
• Recommended knowledge of NFPA (National Fire Protection Association), and NEC (National Electrical Code).
• Ability to read and interpret Piping and Instrumentation Drawings (P&ID).
• Strong understanding of basic operating principles, safety requirements, and technical specifications.
• Proficient in troubleshooting and repairing piping issues.
• Capable of following manuals for new upgrades to existing tools.
• Knowledgeable in the use of hand tools.
• Skilled in plastic welding for installations.
• Familiarity with pneumatic functions in tools.
• Experience with laser leveling tools is a plus, but not required.

Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Standard work hours Monday through Friday, 8-10 hours each day. Additional hours as project requires.
• Travel up to 40% of the time, dependent on company needs, and may include international travel for training on S.E.A.’s products and processes.
• Employee must be comfortable working in tight, small spaces on a routine basis.
• Employee must be comfortable working in a clean room environment, wearing appropriate PPE to maintain clean room standards.
• While performing the duties of this job, the employee routinely is required to stoop, kneel, crouch, twist, reach, and stretch.
• Ability to lift up to 75 pounds.
• The employee may occasionally lift and / or move up to 60 pounds in weight unaided.
• Work is often conducted at a customer site and requires familiarization with customer rules and policies regarding worksite behavior and safety.
• Expect to spend more than 50% of the time inside the factory working with S.E.A. equipment.
• Position works under the direction of a manager and in close alignment with Field Service Site Lead.
• Driver's License and passport or ability to obtain a passport in a timely manner required for this position.

Salary is dependent on experience and location - $65,000-$75,000 annual base salary benefits and bonus program.

Last updated : 2024-11-20

Salary : $65,000 - $75,000