What are the responsibilities and job description for the PT Help Desk Administrator position at Seaboard Energy?
SUMMARY: The Help Desk Administrator provides support to the user community and the servers, services, and applications they use by troubleshooting, diagnosing, and resolving issues with hardware, software, and computers in general. The Help Desk Administrator reports to the IT Manager and works closely with IT staff, management, and end users.
RESPONSIBILITIES include the following.
- Respond to requests for technical assistance and provide onsite and remote account administrative support to user populations across a multi-state business operation.
- Resolve and/or delegate help desk requests received via ticketing system, email, walk-up or phone.
- Prioritize duties and requests based on business needs and impact through collaboration with other help desk team members.
- Maintain asset management system and control device/accessory inventory.
- Maintain basic business devices, mobile phones, tablets, copiers, printers, fax, etc
- Manage onboarding/offboarding process including devices.
- Support audio and video equipment in conference rooms and elsewhere
- Work with purchased application users and vendors for support and problem resolution
- Respond to emergency level occurrences timely, including during nights and weekends.
- Up to 30% travel to any other business locations as needed.
- This is an onsite (Hugoton, KS) position, no remote or hybrid option.
- Other duties may be added and/or assigned as needed.
REQUIREMENTS:
- High school diploma or GED required.
- Ability to read and interpret documents in the English language such as operating and maintenance instructions, and procedure manuals. Strong written and oral communication skills. Ability to effectively present information and respond to questions from groups of customers and visitors.
- Ability to explain technical issues to technical and nontechnical employees and customers.
- Strong analytical and problem-solving skills.
- Proficient with Windows, Microsoft Office Suite and related software.
- Proficient with or the ability to quickly learn an array of computer hardware and software.
PHYSICAL DEMANDS: Prolonged periods sitting at a desk and working on a computer.
Must be able to lift -up to 40 pounds at times.
WORK ENVIRONMENT: The noise level in the work environment is usually moderate.
NORMAL WORK SCHEDULE: The hours and days of work are established by departmental needs and at the discretion of management.
ABOUT SEABOARD ENERGY: Seaboard Energy is a wholly owned subsidiary of Seaboard Foods. We work collaboratively with the other Seaboard companies to promote sustainable energy projects, including but not limited to, the production of biodiesel, RNG from biogas, and compressed natural gas.