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IT Help Desk

SeAH Steel USA LLC
Houston, TX Full Time
POSTED ON 3/4/2022 CLOSED ON 4/19/2022

What are the responsibilities and job description for the IT Help Desk position at SeAH Steel USA LLC?

Job Purpose

Responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, and document incident cases.

Duties & Responsibilities

  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  • Install computer peripherals for users.
  • Repair computer hardware and software.
  • Clean up computers.
  • Run diagnostic programs to resolve problems.
  • Follow up with customers to ensure issue has been resolved.
  • Gain feedback from customers about computer usage.
  • Run reports to determine malfunctions that continue to occur.
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