What are the responsibilities and job description for the Remote Call Center Agent position at Seahawk Services?
Seahawk Services in Cambridge, MA is looking for one remote call center agent to join our team. We are located on 2553 Hillside Drive2553 Hillside Drive. Our ideal candidate is attentive, ambitious, and hard-working. As a Remote Call Center Agent at Seahawk Services, you will play a key role in delivering outstanding customer service to our clients. You will be responsible for handling inbound and outbound customer calls, addressing inquiries, resolving issues, and ensuring customer satisfaction.
Benefits
- We offer many great benefits, including free early access to your pay through Homebase.
Responsibilities
- Handle a high volume of incoming customer calls promptly and efficiently.
- Provide accurate information to customers on Seahawk Services and its offerings.
- Address customer inquiries, resolve complaints, and troubleshoot technical issues.
- Follow communication scripts and procedures to ensure consistency and professionalism.
- Identify and escalate priority issues to the appropriate team member or supervisor.
- Achieve and maintain performance targets relating to productivity, quality, and customer satisfaction.
- Maintain customer records by updating account information and documenting interactions in the CRM system.
- Collaborate with team members and other departments to improve overall customer experience.
Qualifications
- Proven work experience as a call center agent or customer service representative.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and the capacity to think on your feet.
- Ability to multitask, prioritize, and manage time effectively.
- Proficiency in using CRM software and call center systems.
- Reliable high-speed internet connection and a suitable workspace for remote work.
- Customer-focused attitude with a desire to assist and support customers.
We are looking forward to reading your application.
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