What are the responsibilities and job description for the Remote Call Center Specialist position at Seahawk Services?
Seahawk Services in Chesapeake, VA is looking for one admin assistant to join our team. We are located on 504 Pinchelone Street. Our ideal candidate is a self-starter, punctual, and hard-working. you will be an integral part of our customer support team, providing top-notch assistance to our clients' customers through inbound and outbound calls. You will be responsible for addressing inquiries, resolving issues, and ensuring a positive customer experience with every interaction.
Benefits
- We offer many great benefits, including free early access to your pay through Homebase.
- Responsibilities
- Handle inbound and outbound calls in a professional and courteous manner.
- Respond to customer inquiries, concerns, and complaints with empathy and efficiency.
- Provide accurate information and assistance regarding products, services, and policies.
- Troubleshoot technical issues and escalate to appropriate departments when necessary.
- Document all customer interactions accurately and thoroughly in the CRM system.
- Meet or exceed performance goals for call quality, customer satisfaction, and productivity.
- Collaborate with team members and supervisors to continuously improve processes and procedures.
- Adhere to company policies and proc
Qualifications
- High school diploma or equivalent; college degree preferred.
- Proven experience in a customer service or call center role.
- Excellent communication skills, both verbal and written.
- Strong problem-solving and decision-making abilities.
- Ability to multitask and prioritize in a fast-paced environment.
- Proficiency with computer systems and software, including CRM tools.
- Flexibility to work evenings, weekends, and holidays as needed.
- Remote work experience preferred.
We are looking forward to hearing from you.
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