A/R Collections Specialist

Position Summary

The primary responsibility of our Accounts Receivable and Collections Specialist is to provide direct accounting support to our Finance & Accounting Department. This includes but is not limited to invoice processing, maintaining current accounts received, and cash application.

Essential Functions/ Responsibilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Responsible for follow-up with customers on invoices due for payment.
• Resolve customer account issues including past due invoices to assure timely payments. May make recommendations to Sales and/or the customer to negotiate payment settlements. May further aid with non-payment issues to resolve the root cause.
• Initiates the review, research, and resolution of receivables. Evaluates customer’s A/R to determine problem accounts, doubtful accounts, and write-offs.
• Proactively interacts with customers to reduce the maintenance of small dollar value accounts.
• Prepares reports and presents for review with internal customers including Sales and Finance.
• Monitors Accounts Receivable reports. Utilizes reports to analyze the paying habits of customers who are delinquent in payment of account ensuring that each customer’s payment terms are met reasonably.
• Determines and provides recommendations as to whether customers qualify for credit hold based on payment history and current amount outstanding. Initiates reviews and recommendations with management as to whether final demand notices & outside collections should be initiated.
• Maintains quality relationships with sales personnel, account managers and customer personnel. Always involve Business Segment Leaders when possible and keep them informed of issues.
• Assists in processing invoices, cash application, and billings as required during the month.
• Routinely review and input sales and purchase orders, with strong attention to accuracy.
• Creates and maintains positive working relationships with management, coworkers, and vendors.
• Maintains a reliable attendance and punctuality record.

Required Skills/Abilities:

The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to work well with internal and external customers in a firm but friendly fashion. Maintains good working relationships with customers.
• Demonstrates good judgment in determining when to escalate accounts for follow up by Controller, and other members of management.
• Experience with customer-based invoice portal management and entry.
• Consistent, tenacious follow-up with customers on past due accounts.
• Excellent detail orientation, ability to process accounting transactions in Intacct efficiently and accurately.
• Exhibits customer focused behavior such as building positive relationships and strives to understand customer’s needs, both internal and external.
• Ability to deal with difficult situations in a diplomatic and professional manner.
• Excellent analytical and creative problem-solving skills with the ability to make independent decisions based on investigation and judgement as well as ability to discern when to escalate issues.
• Excellent oral and written communication and interpersonal skills. Ability to adjust communication methods based on customer situation.
• A positive approach and willingness to learn couples with the ability to work in a team environment.

Education and Experience:

• High school degree/ GED required.
• Two (2) to four (4) years of prior business experience with order to cash and/or business collections experience required.
• Strong proficiency with Microsoft Office Suites, especially Excel, Word, and Outlook required.
• Prior experience with Intacct ERP or other financial applications with ERP software preferred.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to sit for extended periods of time and to move intermittently throughout the workday.
• Ability to work in an office setting.
• Strong sensory skills, such as good eyesight, good hearing, and dexterity.
• Good listening and speaking skills.
• Ability to perform focused work with close attention to detail.
• Ability to operate office equipment, including computers, copiers, fax machines, and phones.
• Ability to interact with others, both in person and through phone, e-mail, and written correspondence.

This description is intended to describe the general content, identify the essential functions of, and requirements for the performance of this job. It is not an exhaustive statement of duties, responsibilities, or requirements. All position descriptions are subject to change at any time at the discretion of SEAM Group management.

SEAM Group is an equal opportunity employer and is dedicated to diversity and inclusion in our workforce. All employment decisions are made based on qualifications, merit, and business need. WWO/MF/D/V. SEAM Group is an e-verify employer.

Job Type: Full-time

Pay: $20.00 - $24.00 per hour

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Zionsville, IN 46077: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Microsoft Excel: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Work Location: Hybrid remote in Zionsville, IN 46077

Salary : $20 - $24