**US Citizenship Required**
This is a unique opportunity for applicants with a High School Diploma to gain IT Skills and a DoD Security Clearance along with real world experience to begin your career! We have immediate openings for the right applicants. We use employees from this Help Desk to promote to more advanced positions within our company.
Your motivation and willingness to learn could be mission critical for our STS team supporting the Federal Government in their mission to protect and defend our nation, transform the way government agencies manage information, and improve responsiveness to their customers. This Help Desk position is the first line of communication to resolve any technical problems our service members may have.
As a member of our diverse team, you’ll gain valuable career-enhancing experience as we support the design, development, testing, implementation, training, and maintenance of our federal government’s critical systems.
Position Summary / Responsibilities:
We are currently seeking a motivated, career and customer-oriented Tier I Help Desk Agents to join our team in Jonesboro, AR to begin an exciting and challenging career with Sebastian Tech Solutions (STS).
Job Description:
Provides first line technical support for local and remote users, resolving technical problems and answering queries through various channels such as telephone, chat, email, and tickets submitted online. Follows all company and department documented policies and procedures. Identifies, diagnoses, isolates, and resolves problems with hardware, software, network, and system/applications utilizing technical skills, historical database records, and knowledgebase documentation. Supporting commercial (COTS) software, customer specific applications, internet browsers, desktops, laptops, mobile devices and more. May route tickets to product line specialists, application, or system support specialists, requiring clearly documented descriptions of customers request and all troubleshooting performed. Maintains and updates records in Incident Management and Service Request system.
This may be a shift work position in a 24x7x365 environment requiring flexibility in work hours.
Required Education/Skills:
Availability:
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Job Type: Full-time
Pay: $17.71 per hour
Expected hours: 40 per week
Benefits:
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Security clearance:
Work Location: In person
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