What are the responsibilities and job description for the Member Services/Front Desk position at Secession Golf Club?
Summary:
Ensures guest satisfaction and the proper arrangement of all member accommodations in an efficient, courteous and professional manner. Maintains high standards of service and hospitality.
Job Duties and Responsibilities:
Handles all accommodations reservations, tee times and transportation requests. Performs end-of-day billing (night audit)
Coordinates room status updates by notifying housekeeping of late check-outs, early check-ins, and special requests
Maintains the transportation log and ensures that the next shift has accurate information
Manages all room keys and processes check-ins and check-outs
Resolves guest problems quickly, efficiently and courteously
Coordinates dinner reservations both on site and off site for members/guests upon request
Coordinates other amenities requested with its respective departments (for example: food or beverage items requested in cottages)
Sends pre-arrival communications to the member to confirm trip details and makes any additions or adjustments as required
Drives the shuttle van for local transportation requests
Provides information regarding local area attractions, dining, and services
Performs other related duties as assigned
Physical Demands:
Prolonged periods sitting at a desk and working on a computer
Must be able to lift up to 15 pounds at times
Job Qualifications:
High school diploma required. Associates degree preferred
Valid SC Driver's License and excellent driving history
Excellent verbal and written communication skills
Proficient in Microsoft Office Suite and Navigator software
Excellent problem-solving and critical thinking skills
Must have a positive attitude with the ability to remain flexible and patient
Excellent organizational and multitasking skills
Excellent administrative skills
Experience
At least one year of either front desk, concierge, or guest services experience in a golf club or country club environment highly preferred
Job Type: Full-time
Pay: $15.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Tips
Work Location: In person
Salary : $15