PC Systems Specialist

Job Title: PC Systems Specialist

Location: Scott Air Force Base, Illinois

Clearance Level: DOD Secret Clearance

Summary

We deliver essential technology services to our customers in support of their missions to sustain the national security and economic interest of our nation. SecuriGence is seeking a talented PC Maintenance Technician to help contribute to our success. Come help us solve problems with Innovation Through Intelligence.

Duties:

The PC Systems Specialist performs analytical, technical and administrative work in the planning, design and installation of new and existing personal computer systems. The selected candidate will work on moderately complex applications and confer with end users to determine types of hardware and software required. In addition, they will write programs to fulfill requirements or select appropriate off-the-shelf software and modify it to suit. Additional responsibilities include:

Responsibilities:

• Provide remote and/or desk side support to USTRANSCOM users to aid in the implementation of new capabilities, resolution of software problems, and assist in troubleshooting issues associated with accessing and utilizing servers and peripherals
• Respond to alerts when received and take appropriate action
• Train end users in use of equipment and software
• Maintain or utilize telecommunications protocols
• Install new hardware and maintain existing hardware
• Apply Government approved operating system updates and/or patches
• Maintain a whitelisting capability for application for use on the desktop (e.g. Applocker)
• Troubleshoot and resolve system problems or issues to increase system reliability and enhance overall system performance
• Load and configure approved client software on end-user devices as necessary to support access to services and use of peripherals
• Configure and maintain network settings on USTRANSCOM's end-user devices
• Remediate and resolve vulnerabilities identified during monthly security scans to ensure all USTRANSCOM end-user devices are in compliance
• Respond to Classified Message Incidents (CMI) and take appropriate action to remediate issues
• Respond to incidents in the performance of this subtask IAW paragraph 1.6, Incident Priority and Escalation Matrix
• Document maintenance actions in the ITSM system
• When required, Transport workstations to and from customer work area within one (1) business day for on-site customers and two (2) business days for customers off-base within the local area, configure and connect workstation, and test workstation for functional operation
• Support Problem Management activities and document work-arounds, and identify the root causes of problems
• Support the Event Management process by providing thresholds and key performance indicators to monitor end-user device service
• End-users' device support may be extended to 24 hours per day and 7 days per week during real-world events, contingencies, exercises, or as requested by the Government

Qualifications:

• This position requires 5 years of experience and a BA/BS degree.
• A DoD 8570 IAT Level II certification is required.
• The minimum of a Secret level DoD Security Clearance is required.

About

SecuriGence LLC (SG) is an agile, Veteran-owned small business headquartered in the Washington, DC metropolitan region. Established in April 2010 we have been supporting the Department of Defense and other United States Civil agencies in Systems Engineering, Software Engineering, Software Development, Cyber Security, and Cloud/Virtualization Management.

SecuriGence provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.