Service Coordinator

Securitas Technology is a leading, global provider of integrated security and facility solutions that contain best-in-class products and award-winning services for an organization's unique needs. Securitas Technology include product and service outsourcing that integrate cross-disciplinary functions into comprehensive technology-centered customer solutions on a cloud-based platform spanning hardware and software capabilities.

• Work with dispatch to schedule Service Technicians for service requests and fire inspections.
• Work with our customers to schedule service tickets, answer questions, and provide status updates.
• Approve technician equipment orders on service tickets and ensure purchase orders are issued.
• Communicate daily with Service Technicians, providing assistance while on the job site or while in transit.
• Manage relationship with vendors and sub-contractors ensuring schedule deadlines, project accuracy and project budgets are met.
• Order job site material and control inflow from vendors including but not limited to creating purchase orders using the SAP system.
• Maintain an accurate inventory and maintain accountability for product in the warehouse.
• Receive materials from vendors, break down cartons and place on appropriate job shelf in warehouse.
• Apply appropriate receipts to jobs and file paperwork accurately to job files using our system of record, Astea.
• Provide progress reports on the status of service jobs to Service Manager.
• Work with appropriate personnel to provide information to PO’s and process invoices timely and accurately.
• Communicate with appropriate departments regarding customer complaints that could develop into product issues, billing, PNC, customer dissatisfaction or major product failures.
• Gathers, summarizes and prepares data for key statistical reports, etc.
• Place and receive telephone calls.
• Manage inquiries from customers, employees, vendors, etc.
• Assists in solving problems or in directing inquiries to proper individual or department.
• Maintain correspondence files and other related records.
• May open, sort and distribute mail for assigned area.
• Develop written reply to routine correspondence or questions.
• Assists in the production of presentations and reviews materials.
• Completes assigned administrative functions as required by branch management personnel.

• High School Diploma or Equivalent.
• 3 years customer service experience within a construction or service-related industry.
• Previous customer service supervisory level experience preferred.
• Excellent time management, planning and organization skills.
• Excellent detail and follow-up skills.
• Ability to multi-task within a fast-paced environment.
• Ability to work in a deadline driven environment.
• Excellent verbal and written communication skills.
• Proficiency within Microsoft Office Programs: Word, Excel, PowerPoint and Outlook.
• Working knowledge of SAP, SBN, SAM or ERP systems preferred.
• A valid state driver’s license, without restrictions, is required for this position.

We are a nationwide provider of security solutions and an equal opportunity employer committed to a diverse workforce. Our core values of Integrity, Vigilance and Helpfulness are proudly demonstrated daily by our employees to our customers and the communities we service