Account Manager - Healthcare Site

Role Description:

Under the direction of the District Manager, the Account Manager acts as liaison between Client, site Personnel and the District Manager to ensure day-to-day compliance with the requirements of the security service contract.

The Account Manager maintains operational control of security services provided to the Client, ensuring compliance with all Securitas Security standard of cost control, profitability and quality performance. Under the supervision of the District Manager, the Account Manager will assist in the selection, training, supervision, and otherwise direct and develop all security service employees assigned to the client account.

Primary Duties:

• Develop and maintain good client and company relations through frequent in person, phone, and virtual communication with the client representative, Securitas management, and assigned security officers.
• Ensure that all work schedules for regular and special assignments provide service in the most effective and efficient manner possible.  Ensure that labor costs are in compliance with Securitas and local state practices.
• Ensure that trained and qualified security personnel properly staff all posts.
• Monitor on-the-job and in service training for of all assigned security personnel.
• Receive and keep track of feedback from security supervisor personnel to plan for corrective action and counseling if necessary. 
• Ensure that all security personnel are aware of and can perform their duties in full compliance with SOP, client policies, and regulations.
• Ensure that assigned security staff are kept updated to any modifications in procedures, policies, and regulations. 
• Provide follow up support to supervisory security staff after modifications are enacted to ensure compliance with Securitas and client regulation.
• Work with District Management Staff in the development and implementation of sound employee relations, development, and retention programs for the security staff.
• Maintain effective communication with all assigned security personnel.
• Counsel, advise, motivate, and when necessary, discipline personnel assigned to the account in accordance with Human Resources policy and procedures.
• Provide support to supervisory staff when providing counseling to security staff, and communicate Securitas and client expectation in accordance with policies and procedures. 
• Effectively and efficiently communicate concerns, escalations, and corrective actions regarding disciplinary situations with the security staff with District Management and Human Resources.
• Prepared all work schedules and weekly time sheets according to corporate policies and procedures.
• Schedule standard hours of coverage at least two weeks in advance; and ensure that both the working and master schedule are prominently posted for security personnel’s review.  Schedule and supervise special assignments and details at the account, as required. 
• Conduct periodic checks and inspections of assigned security personnel to ensure compliance with Securitas and client standards. 
• Supervise the enforcement of client and Securitas rules and regulations regarding the general public, other employees of the facility, and other contractors. 
• Review and maintain daily activity reports, incident reports, and other client specific reporting requirements.  Escalate daily reports and incident reports as necessary in accordance with client regulation to both client and Securitas management. 
• Maintain, control, and log all assigned equipment and keys as outlined by corporate procedure.

Secondary Duties:

• With the assistance of branch management, conduct and coordinate regular evaluation of account operation. Conduct regular surveys of client satisfaction with account security services.  Facilitate the security staff to participate n continuous quality improvements. 
• Attend weekly meetings with Branch Management staff to review operational highlights, finical matters, and to submit required reports. 
• Schedule and conduct frequent meeting with the Client representative to review operational activities and concerns. Escalate concerns if needed with Branch Management staff and Human Resources.
• Inquire into and supervise security investigation as directed by the client, in accordance with site and Human Resources policy.
• Conduct periodic inspections and surveys to ensure compliance with security and safety requirements.
• Ensure that the SOP Manual for the facility is maintained and regularly reviewed and updated.
• Monitor and facilitate employee compliance of uniform regulation with security supervisory staff support. 
• Maintain an adequate inventory and supply of all forms, etc. necessary for operational administration. 
• Ensure timely escalate of all serious incidents as outlined in corporate policy.
• Assume other duties as required by the Client Representative or District Manager.
• In conjunction with District Management and Human Resources report, investigate, and monitor all employee worker’s compensation claims.
• As directed, assist the District Manager and Human Resource Management with any internal investigations. 

Knowledge Base:

• Knowledge of how to supervise and manage the performance of direct service level workers, demonstrating a high level of leadership skills.
• Verbal and written communication skills.
• Knowledge of scheduling organization.
• Knowledge of how to conduct employment interviews in accordance with Federal, State, local laws and regulations. 
• Ability to conduct on monitor on the-job training.
• Knowledge of Securitas scheduling and payroll procedures.
• Knowledge of Securitas Human Resources policies and procedures.
• Knowledge of company history, structure, polices, and procedures.
• Organizational ability, time management skills.
• Knowledge of methods and practices of industrial security. 
• Knowledge of security system, intermediate to advanced computer skills, and willingness to adapt to new technological advances in the field.

Qualifications:

• Must be 18 years of age or older
• Ability to communicate fluently in English, both written and verbal
• Willingness to complete a second interview process
• Bachelor’s degree in a related field with demonstrated supervisor skills or
• Associated degree in related field with demonstrated supervisory skills or
• High school Degree, GEH, or equivalency with 4-5 years of experience in the security field, at least two in a supervisory capacity. 

EOE/M/F/Vets/Disabilities

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