Universal Banker

Salary: $15-$20 per hour | Commensurate with Experience

Performs administrative services to lending officers, open new accounts, and supports other members of bank staff as well.

DUTIES

· Open new accounts for customers.

· Assist and support lending officers in loan application process, maintaining credit and collateral files.

· Correspond with customers during application process.

· Respond to customer inquiries about existing commercial or consumer loans.

· Provide customers with a central information point for inquiries regarding transactions, account status and operational issues.

· Act as a liaison between customers and lending officers to facilitate account servicing, research and coordinate resolution of routine account problems related to overdrafts, returned items, stop payments, etc.

· Provide basic secretarial support to all lending officers.

· Assist lending officers with the administration and development of banking relationships including daily interface with customers, other financial institutions and internal departments.

· Monitors maturing loans, past dues and credit collateral exceptions.

· Process requests for loan advances and verify availability if requested funds, prepare tickets manually on loan payments, advances, loan fees, recording and related fees.

· Respond to referrals and general inquiries about lending.

· Responsible for the maintenance and organization of loan files.

• Other duties, as assigned by Management; some branch Lending Assistants perform additional duties:
• Open new accounts
• Perform teller functions
• Create debit cards and re-pin as needed
• Accept stop payments
• Online Banking resets

QUALIFICATIONS

• Education and Experience: High school graduate or equivalent. One-two years universal banker experience preferred.
• Customer service experience preferred.
• Must be proficient with word processing and spreadsheet software programs.

SKILLS AND ABILITIES

• Ability to understand and provide accurate and timely resolutions to customer questions and/or problems.
• Must be customer service, multi-task, and detail oriented.
• Strong analytical ability required in order to gather and interpret data in situations where the problems are moderately complex.
• Able to prioritize duties and effectively manage time.
• Detail oriented and organized.
• Analytical and problem-solving skills.
• Effective written communication skills.
• Strong sense of customer service.
• Excellent interpersonal and communication skills.
• Able to work in a team environment.

Job Type: Full-time

Pay: $15.00 - $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Schedule:

• 8 hour shift

Education:

• High school or equivalent (Required)

Experience:

• Banking: 2 years (Required)

Work Location: In person

Salary : $15 - $20