What are the responsibilities and job description for the Program Manager position at SEDAA?
Description:
LOOKONLY SUBMIT CANDIDATES CURRENTLY RESIDING IN CALIFORNIA. IF CHOSEN CANDIDATE IS OUTSIDE PG&E SERVICE TERRITORY THE RESPECTIVE SUPPLIER IS RESPONSIBLE FOR PROVIDING A LAPTOP. ASSIGNMENT IS REMOTE BUT REQUESTED TO BE ON-SITE AT OAKLAND GO ONCE PER MONTH. IF APPLICABLE AND WITH MANAGER PRIOR APPROVAL MILEAGE REIBURSEMENT, PER DIEM FOR MEALS AND LODGING PER GSA RATE FOR MEETINGS WILL BE APPROVED. INTERNET AND PERSONCAL CELL CAN BE EXPENSED MONTHLY PER THE PRE-DETERMINED APPROVED AMOUNT.
TOP THINGS LOOKING FOR:
1) Attention to detail
2) Collaborative attitude
3) Willingness to learn and help the team
Position Summary
We are seeking a highly motivated and capable full time Career Program Manager for our Customer Resiliency team, which manages a portfolio of customer-facing programs. The Career Program Manager will provide administrative support to the team on various program tasks.
Responsibilities:
• Respond to customer inquiries for Customer Resiliency programs
• Prepare reports and produce data for internal and external partners.
• Collect and review program documents for accuracy, identifying any discrepancies, and communicating to the team any findings.
• Oversee exceptions or escalations that arise daily.
• Communicate clearly with customers who have questions with a focus on collaborative problem solving and maintaining positive interactions.
• Track and follow up on inquiries and escalations.
• Build collaborative relationships with internal and external partners.
• Assist in improving current processes and building formal processes
Note that the expectation is that this job will be worked every weekday for 8 hours.
Qualifications:
Minimum Qualifications
• Strong project and time management skills.
• Exceptional attention to detail. This is essential to job success.
• Basic to medium Excel proficiency.
• Ability to perform some repetitive tasks with accuracy and efficiency on a regular basis.
• Excellent interpersonal and communication skills including the ability to clearly articulate technical details. Technical background not required, but a willingness to learn is.
• Strong critical thinking and problem solving skills including the ability to apply technical standards to customer inquiries.
• Ability to retain and build on program knowledge and insights.
• Willingness to learn new programs and platforms.
• A positive and collaborative attitude.
Desired Qualifications:
• Experience in customer service or customer escalations or a demonstrated commitment to customers.
• Curiosity and enthusiasm about the services being offered to customers through these programs
• Demonstrated ability to manage processes and keep track of multiple moving pieces at once.
• A desire to learn something new, take ownership, and make the program better for PG&E and customers.
• Knowledge in Tableau or Microsoft Power BI.
• Bachelor’s degree or equivalent
