IHAP Navigator

Position Overview:

The IHAP Navigator is responsible for the coordination and implementation of a variety of Training Fund (TF) and Health Care Apprenticeship Consortium (HCAC), Apprenticeship and additional healthcare education/workforce development programs and services to members in the Greater Seattle Region along with other regions as assigned. Work is performed under the general supervision of the Navigation Services Supervisor to provide community resources and guidance to eligible healthcare workers, adhere to Training Fund benefit administration processes, and facilitate outreach and projects in relation to the assigned region. IHAP Navigator with collaboration of the internal team works to build lasting partnerships with our members, the union, employers and community partners. Candidates will be evaluated on the full range of their lived and learned experience, professional background, volunteer experience, and direct and transferable skills.

Essential Job Functions:

Incumbent must have the skills, abilities and judgment to perform the following essential job duties and responsibilities, with or without reasonable accommodation:

• Coordinates and executes programs, benefits, and services over a specific geographic area and/or with specifically assigned groups.

• Self-directed and motivated to support participant success, taking initiative to seek improvement and explores new opportunities for clients

• Ability to manage a caseload of up to 30 participants engaged in Cohorts.

• Supports the retention of working adult students in education programs from initial enrollment to job placement, assisting to remove barriers to member success, including completing referrals and the coordination of services.

• Connect regularly with members to assess needs and eligible supportive services.

• In collaboration with the Outreach Team, facilitate outreach events and field work for the assigned geographic region.

• In collaboration with the Navigation Services Supervisor and Senior Manager Member Success, connects members to services provided through the Training Fund (including tutoring English language learning and basic skills) and Community resources.

• In conjunction with the administration team, assures the accuracy and completeness of data collected for the program, including data pertaining to eligibility, employer utilization and student outcomes.

• In collaboration with other Training Fund staff and teams, collects and reviews data for monthly and annual program reports.

• Build partnership in the community to be able to provide external referrals and coordinated services for member support and retention; this includes resources connected with childcare, housing resources, transportation etc.

• Coordinates with Training Fund staff assigned to deliver programs targeted for members in the region and/or with specifically assigned groups.

• Ability to assess, critique, create, and edit resumes and cover letters, with working knowledge of various types of resumes.

• Demonstrated understanding of local communities, labor market, local industries, and employers, Work Source system, social service and education institutions in partnership with the Regional Career Navigators.

• Ability to provide coaching, support and advocacy for individuals seeking employment and training opportunities to advance their career growth.

• Ability to critically assess situations and tactfully handle challenging situations.

• Required to make presentations to members, partners, or other audiences.

• Participate as member of a team that analyzes program performance, member experiences, and recommends procedures and new systems to improve efficiency and outcomes

Required Skills/Abilities:

• Minimum of three (3) years of experience in adult education/training or workforce development field.

• Knowledge and experience with case management and community outreach support

• Must be self-motivated, a self-starter and have strong skills in multitasking.

• Excellent interpersonal skills, face-to-face, telephone and email interactions.

• Demonstrated success working independently and on a team to meet performance goals.

• A commitment to working with diverse members, staff and employer partners who have a variety of work and communication styles.

• Ability to connect with and motivate potential members to engage in education and training programs, by helping provide support service resources.

• Knowledge of underrepresented populations in higher education.

• Experience managing an active case load.

• Experience in a union or labor management environment or an understanding of unions and ability to work in a labor/management environment.

• Excellent time management, organizational, and record keeping skills.

• Flexibility regarding hours, some weekend and/or late hours may be required.

• Strong Commitment to personal growth and development on issues of racial equity and diversity, and to advancing diversity, equity and inclusion health care workforce access

• Ability to critically evaluate and prioritize information gathered from multiple sources and reconcile conflicts

• Excellent verbal and written communication skills

• Excellent organizational skills and attention to detail

• Excellent interpersonal, negotiation and conflict resolution skills

• Excellent time management skills with a proven ability meet deadlines

• Strong analytical and problem-solving skills

• Proficient with Microsoft Office Suite or related software

• Proficiency with or the ability to quickly learn the organization’s databases, including, but not limited to Salesforce, Rouxbe, Financial Edge, Monday.com, Canvas, Sharepoint, etc.

• Ability to work with integrity, credibility, professionalism and confidentiality

• Experience working with diverse populations and addressing participants’ unique needs

• Ability to follow privacy policies and respect for confidential information

• Incumbent must have skills, abilities and judgment to perform the following essential job duties and responsibilities, with or without reasonable accommodation

Desired Skills and Experience:

• Ability to work with and advance engagement with employer partners, labor unions and staff and to collaborate effectively in labor/management settings

• Proven record of working collaboratively to meet performance goals

• Bilingual skills preferred

• Direct professional knowledge pertaining to Behavioral Health, Substance Use Disorders, and Peer Counseling to populations experiencing trauma, addiction, and recovery.

• Understanding of healthcare workers, or experience with healthcare training programs throughout the Washington State college system, including familiarity with necessary prerequisite courses.

• Extensive skills to operate as a servant leader, planner, facilitator, problem-solver, coach, and motivator, including experience with student coaching and/or change management.

Required Items:

• Successful completion of background check is required

• Valid Washington State Driver’s License and access to a reliable insured vehicle

• COVID-19 complete vaccination, shot documentation required or proof of meeting state or federal law, including medical disability under the American with Disabilities Act (ADA) guidelines, for not vaccinating

Educational Requirements:

• Bachelor’s degree and 3 plus years’ experience preferably in adult education, social services, healthcare or related field, or equivalent lived experience related to job skills and duties.

• AA Degree or five years of comparable experience

• Master’s Degree (or equivalent demonstrated experience) preferred.

• Intermediate skills in Microsoft Excel, Word and Outlook required.

• Experience with case management databases (preferred).

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer

• Must be able to lift 15 pounds at times

• Must be able to access and navigate the TF’s facilities, partner organizations, and classroom locations

Job Type: Full-time

Pay: $67,724.80 - $72,000.00 per year

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift

Ability to Relocate:

• Renton, WA 98057: Relocate before starting work (Required)

Work Location: Hybrid remote in Renton, WA 98057

Salary : $67,725 - $72,000