What are the responsibilities and job description for the General Manager - Sheraton Downtown Columbia Hotel position at Sejwad Hospitality?
The GM is responsible for managing the daily hotel operations to achieve planned goals for the property in keeping with all corporate and brand standards
The key goals of the GM
*Maximize profitability
*Ensure guest and team member satisfaction
They are directly responsible for the success
*housekeeping, front office departments of the property including hiring, counseling, and evaluation, as well as Food & Beverage departments
The GM will be responsible for ensuring hotel implementation and compliance of Corporate Franchise policies and procedures as well as Brand Standards. They will communicate with hotel owners and corporate offices, as required to accomplish these goals.
*At certain location a Sales Manager will be provided for you, however, the responsibility for the other properties is to demonstrate leadership in directing the development and execution of strategic sales and marketing initiatives, financial planning and analysis, and operations excellence.
*In Charge of following areas of the hotel: Front Office, Guest Services, Housekeeping, Laundry, and Food & Beverage
From our accommodations to guest services, the key role of our Rooms and Operations team members is to ensure the experience of the guest, member or resident is flawless. Members of the Rooms team, also called Rooms Operations, work in a number of different capacities. Property Rooms team positions include front desk professionals. In the heart of the house, (what we call our behind-the-scene operations), the Rooms team is responsible for housekeeping and laundry. At a corporate and regional level, roles include strategy development and support for initiatives that impact the overall guest experience.
* A minimum of two (2) years of work experience in the hotel industry (preferably Marriott, Hilton, or IHG) OR
* A minimum of one (1) year of experience as a General Manager or Assistant General Manager or equivalent at one or more properties
* A minimum of one (1) year of experience working as a Front Office Manager
* A minimum of one (1) year of experience at a branded property within the last five years
* Experience developing COMMUNITY RELATIONS ties and correlated sales and marketing efforts to drive revenue
* A minimum of one (1) year work experience at a property with luxury food and beverage offerings
* Minimum of one (1) year of direct responsibility for budgeting and forecasting
* Experience in managing owner relationships
* Experience with Lightspeed, MGS, and Micros