What are the responsibilities and job description for the Call Center Customer Service Agent position at SEKO Logistics?
Customer Service Associate
- Manage large amounts of incoming calls and outgoing for scheduling client appointments
- Identify and assess customers’ needs to achieve satisfaction
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
SKILLS
- Proven customer support experience or experience as a client service representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with Excel and Google Drive
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and working knowledge of Austin, Tx area
- Ability to multi-task, prioritize, and manage time effectively
- High school degree
Job Types: Full-time, Temporary
Pay: $13.00 - $16.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Vision insurance
Schedule:
- 10 hour shift
- 8 hour shift
- Monday to Friday
COVID-19 considerations:
We observe proper Covid protocol
Application Question(s):
- Are you available to begin work immediaely?
Education:
- High school or equivalent (Preferred)
Experience:
- Customer service: 3 years (Required)
Work Location: One location
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