Medicare Retention Agent (082624)

More than 35 years ago, SelectQuote was founded on one core promise: to help our customers protect the people they value most. We pioneered the way consumers shopped for term life insurance, and now, we also help people find home insurance, auto insurance, senior health insurance and more. Our quick and easy process saves consumers both time and money, and today, more than 2 million families trust us to help them with their insurance needs.

But what truly sets us apart is our people, and the opportunities to grow your career with SelectQuote are unmatched.

Job Summary:

The Customer Care Agent is responsible for working with current clients through the onboarding process once they have enrolled in a new plan with SelectQuote Senior working with current clients through the retention process once their new plan is active and completing new plan enrollments with clients.  The average first-year salary is around 55,000, the Customer Care Agent works to ensure client satisfaction prepare clients to receive the full benefit available to them on their plan and identify additional products across SelectQuote departments that would benefit the client.  This position is involved in making outbound calls and taking inbound calls from new and current clients.

Essential Duties and Responsibilities:

• Build long-lasting client relationships with a high client satisfaction rating.
• Maintain a high success rate on completing plan enrollments.
• Engage in a high volume of calls with the expectation of 70% of work hours spent on calls.
• Follow specific scripting and quality assurance requirements on every call.
• Provide extensive consulting to SelectQuote clients regarding Medicare and other insurance products.
• Work collaboratively with SelectQuote departments and Insurance Carrier departments to provide solutions to client needs.
• Maintain a positive and helpful approach on all calls and be quickly adaptable to change.

Skills/Abilities:

• Strong Work Ethic and Ability to Build Client Relationships
• Solutions focused Mindset
• Propensity to Advocate for Consumers
• Intermediate Technology Skills & the Ability to Multi-Task
• Coachability & Adaptability
• Positivity & Effective Communication Skills

Education and Experience: 

• Cross Selling/Client Relations Experience Beneficial
• Insurance or Call Center Experience Beneficial
• High school diploma or GED required
• Accident & Health resident insurance license. If you’re not already licensed you must become licensed by a given deadline

Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Ability to complete AHIP and additional onboarding requirements by a given deadline
• Hardwired high speed internet connection with minimum download speed of 20mbps and upload speed of 20mbps
• Live in one of our remote states.

SelectQuote Core Values:

Service: We create positive customer experiences.

Entrepreneurship: We create innovate & take risks.

Leadership: We build & invest in high-performing teams. Empowerment: We embrace a changing environment.

Courage: We challenge the status quo & drive continuous improvement.

Teamwork: We help support & celebrate each other.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required.

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