MANAGER - F&B TRAINING

Overview

Whether you want to make your debut or go back on tour after a long hiatus, starting a career at Seminole Hard Rock Hotel & Casino Tampa can feel more like play than work. This expansive property is the premier entertainment destination of Central Florida & features high stakes table games along with thousands of the hottest slot machines. Owned & operated by the Seminole Tribe of Florida, this electrifying casino destination boasts rock star amenities at its AAA Four Diamond rated hotel ranging from seven award-winning Zagat-rated restaurants, a newly renovated Rock Spa® & Salon and VIP services galore.

Our Commitment to Service:

We don’t have customers, we have Guests. Unparalleled Service isn’t just a part of our mission statement at Seminole Gaming; it’s a commitment to each and every one of our current & future Guests. Our staff spends their time making sure that every single one of our guests gets the rock star treatment, but the Seminole Hard Rock family also rolls out the red carpet for our employees with competitive benefits & a great work environment.

Benefits & Perks:

We offer rockin' benefits that include Medical, Dental, Vision & Life Insurances, 401K, Paid time off, Annual Bonus Opportunity & much more! Please visit http://www.gotoworkhappy.com/benefits to see our full list of benefits! 

Appearance:

How we look & appear to each guest provides an important impression of our Company. Non-permitted guidelines include unnatural hair color, visibly explicit or offensive tattoos, facial tattoos, ear piercings that alter the shape and/or size of the ear, any visible body or facial piercings other than two (2) piercings per ear, facial hair longer than ½ inch in length or mustaches that extend past ¼ inch below the upper lip. Please note this list is not all-inclusive, as well as exceptions to these rules may apply for certain departments.

JOB DESCRIPTION

Responsibilities

This position is responsible for overseeing training for Food & Beverage department orientation, certification and compliance, internal and external new hire training and any additional training as needed or requested for the improvement of service and compliance to policy and procedure.

Essential duties include, but are not limited to:

• Interviewing, hiring, training, scheduling, and appraising all directly assigned personnel. 
• Promoting positive public and employee relations at all times while maintaining a clean, safe, hazard-free work environment within area of responsibility. 
• Training Development of existing and new hire Team Members.  To include train the trainer and development of training team as well as SOP development.
• Internal Training to include all company compliance standards.  These include but not limited to: PCI training, Title 31 training, Cyber Security, Alcohol awareness, Safe Staff.
• Coordination and maintenance of internal communication which includes maintenance of HUB and communication boards and facilitation of pre-shifts.
• External New Hire Training to include all onboarding requirements: Pick up from Orientation and uniforms, Schedules and instruction, Issue training material packages, On the floor training, Property and standards overview – 5 F’s.
• Training Metrics and follow up to track Team Member development.

Qualifications

• High School diploma, GED, or equivalent required
• Bachelor's degree preferred with three (3) to five (5) years of restaurant management experience in an upscale, trendy establishment required, or a combination of education and/or work experience
• Proficient knowledge of software programs such as Microsoft Excel, Microsoft Word, and InfoGenesis experience is preferred
• Must present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance
• Must possess excellent organizational, communication and multi-tasking skills
• Must possess excellent time management skills, along with the ability to forecast the time management needs of others
• Must be able to communicate effectively with guests in English, specific to position duties and responsibilities
• Must be able to effectively coach and counsel employees
• Must be able to effectively communicate with guests regarding complaints, programs, etc
• Must be able to function and manage in non-standard situations where independent judgment is required and limited guidelines exist

Work Environment:

• Duties and responsibilities are typically performed in a restaurant outlet, a professional office setting, or on the Casino Floor. In these environments you may be exposed to casino-related environmental factors including, but not limited to, second hand smoke, excessive noise, and a fast-paced environment.
• While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.

Native American Preference Policy:

The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.

Employment Process:

Seminole Gaming’s employment process requires candidates to obtain gaming licensure by successfully completing a background check with Seminole Gaming Compliance and Regulations, prior to beginning employment. These background checks may include, but are not limited to:

• Credit Check
• Criminal Background Check
• Drug Screen    

Disclaimer:  While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).