SYSTEMS ANALYST III - POS & RETAIL

Overview

Responsibilities

The Systems Analyst III role works in the Seminole Hard Rock Support Services IT department and it supports a fast growing organization and a worldly recognized brand. The System Analyst III is responsible for understanding at a technical level the applications they support and implement. This role configures, supports, maintains and implements applications based on requirements and business needs. The Systems analyst III works with a variety of members in all departments in the technology team as well as with vendors and/or partners.  He/she is an active participant in meetings and discussions about vendor products and how they are utilized within the organization, as well as how they fit in the technology stack.

Essential duties include, but are not limited to:

• Maintains schedule of applications refreshes. Collaborates with different members of the IT department and vendors to execute upgrades to existing systems.
• Key and active participant in the design of technical solutions to solve business problems, abiding to architectural principles and standards.
• Configure new and existing applications according to specifications.
• Technical expert and/or liaison on a series of products within the technology stack, working with vendors as needed. Develops technical documentation in a clear and concise manner. Deeply understands technical requirements.
• Participates with IT team to define and execute long and short term roadmap.
• Perform tuning and maintenance of applications.
• Supports assigned applications in collaboration with level 1 support and other members of the IT department including vendor resources.
• Participates in industry and products educational events and professional organizations.
• Mentors and teaches junior systems analysts as needed
• Perform lunch and learns and demos, Educate business and IT members on products.
• Follows operational IT processes.
• Escalates issues to appropriate team member as needed.
• Communicates regularly with supervisor to ensure priorities are understood and completed efficiently
• Ensure adequate training and support documentation is correct and maintained

Qualifications

• University degree in Computer Science or Business Administration required; OR, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job.
• 5 years of experience as a systems analyst in a complex technical environment, supporting retail and/or restaurant applications
• Working as a lead systems analyst or a senior analyst mentoring staff.
• Self-starter, organized, independent.
• Ability to work and thrive in a fast paced and team environment. Problem solver.
• Ability to work in a cross functional team.
• Open minded.
• Excellent analytical skills.
• Excellent communication and presentation skills.
• Willingness to travel as deemed necessary by IT Management (national & international).
• Experience working in a hospitality related industry a plus.
• Experience working within an agile environment a plus.

Technical Skills:

• Required excellent technical and operational knowledge relating to upgrades, patches, hotfixes
• Extensive application knowledge of POS systems, preferably Agilysys and Oracle Micros
• Application knowledge including but not limited to retail and/or F&B inventory systems, merchandise planning systems, labor scheduling systems, seating systems

Work Environment:

• Duties and responsibilities are typically performed in a professional office setting, but there may be times where you will need to be in operating areas. In these areas, you may be exposed to environmental factors including, but not limited to, second hand smoke and excessive noise.

• While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.