Office Manager

Job description

Senior Helpers Lincoln, CA

Job Title – Office Manager

Salary

$19 - $23 an hour

Job Type

Part time, Full-time (25-30 /week)

About Us

Senior Helpers® is the nation's premier provider of in-home senior care, with locations across the country. Our services range from specialized care for those with chronic diseases to companion services for seniors looking for assistance with daily activities. We are seeking an energetic and detail-oriented candidate who is looking to grow with us. As a member of our team, you will be at the forefront of our mission to provide compassionate care and improve the quality of life for our clients, their families and our employees.

Benefits

• Flexible schedule
• Paid time off
• Competitive pay
• Referral program

Qualifications

• Office management experience preferred
• Driver's License (Required)
• Work authorization (Required)
• Must pass criminal background check (Required)
• General knowledge or previous healthcare experience (Preferred)
• Team player, excellent verbal and communication skills, adaptable in different situations, possesses excellent client interaction skills, able to multi-task and work independently and the ability to maintain professionalism and patience in a fast-paced environment (Required)
• Experience using telephones with multiple lines (Required)
• Excellent problem-solving abilities that may require creative solutions (Required)
• Comfortable speaking to clients and their families (Required)
• Effective at prioritizing daily, weekly and future workload (Required)
• Must understand and respect clients’ needs, including ethics and confidentiality of care (Required)
• Ability to travel locally 15-20% (Preferred)
• Ability to supervise 1 or more employees (Preferred)
• Open to working 1-2 weekends a month (Required)

What will our Office Manager do? Under direct supervision of the owner, these duties include but are not limited to:

Customer Service

• Ensure all communication is sent in a timely manner according to policy
• Answer and screen incoming phone calls in a pleasant, courteous and professional manner
• Input client leads into home care software, and create and send client welcome packets and prospect information

Billing – Accounts Receivable & Payable

• Ensure invoices are completed accurately, timely, and according to company policy.
• Maintain all necessary records related to Long Term Care (LTC) and Government programs.
• Monitor employee rates and hours to ensure accuracy. Comply with garnishments as required.
• Record incoming checks and monitor outstanding receivables on a continual basis to make sure accounts receivable is not behind. Follow up on receivables per company policy.
• Record incoming bills and invoices and allocate to the correct month. Pay invoices according to the due date.

Payroll & Recruitment

• Collect and organize timesheets. Verify and reconcile against scheduling calendar in homecare software; track late, missing, and incorrect timesheets
• Complete caregiver and internal payroll according to schedule
• Assist with billing and payroll functions to meet company deadlines
• Review timesheets for any significant change in client status and indicate in the caregiver notes section and properly document the information
• Complete caregiver reference checks and criminal background checks
• Create new hire packets and employee handbooks
• Verify complete caregiver information in the file after hiring
• Input caregiver information into home care software

Scheduling

• Schedule employees for their weekly shifts
• Ability to respond to scheduling conflicts, emergencies and/or “call-outs”

Clerical

• Prepare client and caregiver files including Care Plan Binders, Client Welcome Packets, Employment Paperwork, and other documentation
• Perform general office functions such as sorting mail, data input, and file maintenance, ensuring all information is properly filed, organized, and easily accessible
• Complete other duties and responsibilities as assigned.

Sales & Marketing

• Assist with client assessments

Sales & Marketing

• Ability to manage and supervise office assistant and/or other direct reports

You are the right fit if you:

• Client communication: Enjoy interacting with people and ability to communicate with clients in person, in office, on the phone and though emails and snail mail
• Highly Organized & Detail-Oriented: Possess the ability to stay organized in a fast-paced environment while paying close attention to details
• Ability to multi-task: Keep focused and on task with minimal oversight.
• Enjoy working in a fast-paced environment
• Ability to understand client needs and ensure they are met in a timely, professional manner.
• Practice open and supportive communication
• Problem Solve: Think critically and proactively problem solve
• Ability to multi-task and enjoy doing it

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local news.

If that sounds like you, please send your resume and a cover letter explaining why you are a good fit. No phone calls please.

Job Types: Full-time, Part-time

Pay: $19.00 - $23.00 per hour

Benefits:

• Flexible schedule
• Paid time off
• Professional development assistance
• Referral program

Medical specialties:

• Home Health

Schedule:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Lincoln, CA: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Management: 1 year (Required)

Work Location: One location

Salary : $19 - $23