What are the responsibilities and job description for the PATIENT ACCESS REP position at Sentara?

Sentara Health is currently seeking a Patient Access Representative at our Sentara Leigh Hospital in Norfolk, Virginia.

Hours/Shift: Part-Time Flexi, Weekend Days

Sentara Benefits:

We are setting the standard for medical excellence within a vibrant, creative, and highly productive workplace. Sentara offers exciting benefits including medical, dental, vision, paid annual leave, paid parental leave, emergency caregiver leave, educational assistance, student loan paydown, 403(B), 401(K) and more! For more information about our employee benefits click Benefits - Sentara (sentaracareers.com)

Join our team! Be a part of an excellent healthcare organization who cares about People, Quality, Patient Safety, Service, and Integrity. Join a team that has a mission to improve health every day and a vision to be the healthcare choice of the communities that we serve! The people of the communities that we serve have nominated Sentara “Employer of Choice” for over ten years. U.S. News and World Report has recognized Sentara as having the Best Hospitals for 15 years. Click on the link below and learn about our workplace culture. We are “Fami-Leigh.” https://youtu.be/ftskcBA4u0M

Position Overview:

As a Patient Access Rep with Sentara, you will work in Patient Registration for the Emergency Department and/or various registration areas of the hospital campus. This position's primary duties include positively identifying the patient, collecting demographic and insurance information, and admitting the patients. This role allows you to work with both clinical and non-clinical staff. If you desire, there are promotional opportunities such as Patient Access Rep II/III, Team Leader, and Team Coordinator. You will find that teamwork is exceptional, with everyone working together to ensure the best care for our patients.

Click https://youtu.be/5J3AFqVhS8w to hear Jasmine tell us about a day in the life of a Patient Access Representative with Sentara Health.

Education Required:

High School Diploma

Experience Required:

Two Years of Customer Service and/or

Two Years of Data Entry

Proficiency in Keyboarding

*Associate or bachelor’s degree in Lieu of two years of experience*

Keywords: #INDEED, Customer Service, Patient Registration, Data Entry, Front Desk, First Point of Contact, Insurance, Insurance Verification, Talroo-Allied Health, Scheduling, Receptionist, Non-clinical, monster

The Patient Access Rep is responsible for all aspects of the patient registration process, including: verifying the patient identity and selecting the correct patient record, reviewing schedules and physician orders to register the patient for the appropriate service, scanning important documents such as insurance cards, ID's, Living Wills, and POAs and verifying and entering the patient's demographic and insurance information in the electronic health record. During the registration process, the Patient Access Rep will explain and complete complex regulatory and compliance documents and adhere to all applicable privacy and compliance standards. They also explain and collect co-payments, deposits, and outstanding balances and perform the transactions securely. In most areas, the Patient Access Rep is the first point of contact for patients and provide the first impression of Sentara. They greet patients and families, answer questions, and ensure the patients arrive to the appropriate service area at the right time. The Patient Access Rep may also perform scheduling, pre-admission, and discharge duties and provide supervision and patient information updates to families in waiting rooms. Two years of customer service and/or data entry experience required. Six months of previous healthcare experience a plus. Associate's or Bachelor's degree can be considered in lieu of two years of experience. Knowledge of third party payers, ICD-9/ CPT coding and medical terminology preferred. Interpersonal skills necessary in order to successfully gather and exchange information in both oral and written communications with proper grammar, spelling and punctuation. Demonstrated proficiency in computer keyboarding skills required. Extensive training provided for entry-level candidates and opportunities for advancement provided.

High School Grad or Equivalent

Customer Service 2 years
Data Entry 2 years

Service Orientation
Speaking
Time Management
Active Listening
Critical Thinking
Persuasion
Reading Comprehension
Social Perceptiveness

Salary : $1 - $1,000,000

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