What are the responsibilities and job description for the Director of IT Support Services position at Sentinel?
Responsibilities
As the Director of IT Support Services, you will be responsible for creating and managing the forward looking technical roadmap. You will work closely with other leaders, managers, and vendors to help further advance the infrastructure team’s goals. Additionally, you will implement and maintain “Best Practice” ITIL (IT Infrastructure Library) technology and processes and manage an internal Helpdesk and Desktop support and Telecom environment to ensure high quality, consistent technical user support, meet the internal and external prescribed Service Level Agreements (SLAs). This is a full time/direct placement opportunity located in Chicago, IL.
Qualifications
- 10 years of progressive industry experience in Technology Support, Operations and/or Service Delivery
- 2 years of proven IT experience in acute care hospital system
- Technical knowledge across services and telecom support (MS Windows Services, Mobile Services, Networks, etc.)
- ITIL certification highly desired
- Lean Sigma would be preferred
- Knowledge in the following areas strongly preferred: Network Architecture, Data Center design, and Help Desk policies
- The candidate must have a car, as this position requires travel between location and the transportation of equipment
- A valid driver’s license and proof of vehicle insurance will be required
- Legally authorized to work in the US without sponsorship
- Must demonstrate a “can-do” attitude
We focus on candidates that display our “ACE” factor – Attitude, Compassion, and Enthusiasm to deliver quality solutions with exceptional customer service.
Overview
MOTIVATED…..make IT happen!
Sentinel Technologies, Inc. has been rated a top workplace every year since 2012!
About Us:
Sentinel delivers solutions that can efficiently address a range of IT needs – from security, to communications, to systems & networks, to software applications, to cloud and managed services; all of which include our staffing solutions for our clients. Since 1982, Sentinel has grown from providing technology maintenance services to our current standing as one of the leading IT services and solutions provider in the US. We have aligned with many of today’s global technology leaders including Cisco, Dell, VMware and Microsoft. Sentinel services customers both nationally and internationally with primary support operating centers in Downers Grove (HQ), Chicago, and Springfield, IL; Phoenix, AZ.; Detroit, Lansing, and Grand Rapids, MI; Milwaukee, WI; Denver, CO; and Fort Lauderdale, FL.
If you are MOTIVATED… you can make IT happen at Sentinel. Our commitment to our employees is to create a work environment that encourages creativity, an entrepreneurial spirit, fosters growth through certification and hands-on training, and values a team-oriented culture with rewards based on impact!
If you share our passion about what technology can do and want to be part of a top workplace environment – we’d like to have you join our team. Learn more at www.sentinel.com/careers.
As part of Sentinel's employment process, candidates will be required to complete a background check. Only those who meet the minimum requirements will be contacted. No phone calls please.
Sentinel is proud to be an equal opportunity/affirmative action employer committed to a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, genetics, disability, pregnancy, veteran status or any other basis protected by law.
If you are an individual with a disability and need assistance in applying for a position, please contact SentinelHR1@sentinel.com.
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