What are the responsibilities and job description for the Helpdesk Agent Level 1 position at Sentinel?
Responsibilities
Sentinel is looking for a Helpdesk Agent to join our client. This candidate must have good listening and documenting skills. The ideal candidate will be able to guide non-technical on-site staff through troubleshooting sessions. This position requires the ability to work with phone, email, and online tickets to resolve basic issues. The schedule for this role is Monday- Friday 9am/10am- 5pm/6pm. This is direct hire/ full time reporting onsite at our client location in Mesa, AZ.
Qualifications
- 1-3 years of advancing IT HD experience is required
- Minimum A certification
- Ability to troubleshoot issues with provided helpdesk scripts
- Ability to troubleshoot Network Issues and Wifi issues
- Ability to uninstall applications
- Basic understanding of Active Directory
- Basic understanding of Office 365 applications and user rights
- Experience with supporting Windows 10
- Legally authorized to work in the US without sponsorship
- Must demonstrate a “can-do” attitude
We focus on candidates that display our “ACE” factor – Attitude, Compassion, and Enthusiasm to deliver quality solutions with exceptional customer service.
Overview
MOTIVATED…..make IT happen!
Sentinel Technologies, Inc. has been rated a top workplace every year since 2012!
About Us:
Sentinel delivers solutions that can efficiently address a range of IT needs – from security, to communications, to systems & networks, to software applications, to cloud and managed services; all of which include our staffing solutions for our clients. Since 1982, Sentinel has grown from providing technology maintenance services to our current standing as one of the leading IT services and solutions provider in the US. We have aligned with many of today’s global technology leaders including Cisco, Dell, VMware and Microsoft. Sentinel services customers both nationally and internationally with primary support operating centers in Downers Grove (HQ), Chicago, and Springfield, IL; Phoenix, AZ.; Detroit, Lansing, and Grand Rapids, MI; Milwaukee, WI; Denver, CO; and Fort Lauderdale, FL.
If you are MOTIVATED… you can make IT happen at Sentinel. Our commitment to our employees is to create a work environment that encourages creativity, an entrepreneurial spirit, fosters growth through certification and hands-on training, and values a team-oriented culture with rewards based on impact!
If you share our passion about what technology can do and want to be part of a top workplace environment – we’d like to have you join our team. Learn more at www.sentinel.com/careers.
As part of Sentinel's employment process, candidates will be required to complete a background check. Only those who meet the minimum requirements will be contacted. No phone calls please.
Sentinel is proud to be an equal opportunity/affirmative action employer committed to a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, genetics, disability, pregnancy, veteran status or any other basis protected by law.
If you are an individual with a disability and need assistance in applying for a position, please contact SentinelHR1@sentinel.com.
JFNDNP
