IT Computer Support Field Technician

Sequent Information Systems is accepting applications for people who love technology, helping people and solving problems. We are a full-service technology company that provides a wide array of technical assistance to companies large and small.

We are looking for individuals that enjoy a challenge every day and are not afraid to push their comfort zones. This full-time position is in Grand Junction but can involve occasional travel to surrounding areas.

What you’ll do:

• Be a technical superhero providing help to others in all sorts of business environments.
• Learn something new on a regular basis getting exposed to software, hardware and configurations unique to every business.
• Encounter and solve technical challenges even the most experienced have never seen.
• Enjoy an energetic work environment where your day ends before you know it.
• Sharing what you learn with your team members through group discussion and documentation.
• Your normal work week is Monday through Friday, 8am to 5pm. Some work occasionally gets scheduled after hours. And you’ll take turns rotating an after-hours on-call role with your other teammates.

What you’ll need to bring with you:

• An excellent positive, never-give-up attitude with a drive to make people happy. You must make customers happy to succeed!
• Great experience troubleshooting all forms of Windows workstation environments including hardware and software issues.
• Good background working with networking devices including routers, switches, wireless devices and firewalls.
• A solid understanding of networking and Internet principles.
• Some experience working with file shares, printer shares and it helps to know about file permissions.
• Super communications, with customers and with team members, both written and verbal.
• A knack for good time management, keeping the work flowing in and out.
• Ownership of what is assigned to you; you need to see your tasks through their completion and be able to figure things out without a great deal of help.
• Professionalism! Never let them see you sweat! Portraying a professional appearance, confidence and great attitude at all times.

What gives you a leg up over the others:

• Three or more years of direct experience performing IT troubleshooting and customer support services.
• Hands-on experience configuring or troubleshooting Cisco networking gear.
• Some experience working with Windows Server tasks; creating users, email accounts, permissions changes.
• Exposure to virtual environments including VMware, Hyper-V, Citrix as well as remote access technologies like VPN, VNC, and RDP.
• Telephony and analog experience including IP phones, analog phone systems, paging and audio connections.
• Certifications if you have them. They show you’re motivated to grow in our industry!

Some deal breakers:

• You must live within an hour of Grand Junction. We do not pay to relocate. You need to be able to physically come in for an interview.
• You must be attentive to detail. Its important to get the facts right the first time and pass them on correctly.
• You must be able to participate in an on-call rotation. When its your week your phone may go off in the middle of the night.
• You must be able to pass a criminal background check.
• You must have a clean driving record.

To join our team of great technicians, send your resume today!

Job Type: Full-time

Pay: $18.00 - $27.00 per hour

Benefits:

• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• On call

Education:

• High school or equivalent (Preferred)

Experience:

• Help desk: 1 year (Required)
• Windows: 3 years (Required)

Work Location: In person

Salary : $18 - $27