Sales Coordinator

The Sales Coordinator assists the Director of Sales in sales operations including: reserving meetings and conferences, coordinating wedding groups, general administrative functions, assembling reports and arranging sales blitzes and giveaways. This position requires strong communication skills, both written and verbal.

About Sequoia Hospitality -

We are a hotel management company that not only manages hotels but develops, designs, and builds them as well. You may work at a property that we’ve constructed from the ground up. With the experience of building hotels and managing them, we have the knowledge and vision for just what our staff and guests are looking for when experiencing a Sequoia property.

Although we have a significant amount of pride in the properties we build and/or manage, it will never replace the necessity to find the highest quality individuals to represent Sequoia and who we are. As a member of this team, you will be highly regarded for your customer service skills, your dedication to quality, and your uniqueness and authenticity that bring life, and synergy to this property. We believe you will find your new position rewarding, challenging, and meaningful. You will have countless opportunities to make a positive difference with your co-workers and guests each day. The impact of a smile or kind gesture to both guests and fellow employees alike can never be understated. We believe in an environment where we extend ourselves to help one another whether or not it is in our job description.

Being a part of Sequoia Hospitality, you will find support you in your daily role, and we work to help you meet your professional goals, all while maintaining a work/life balance. We value you!

Together, we are strong and majestic like the Sequoia tree; standing out with beauty and a will to persevere through time; to leave an impression that generates positivity and growth.

We want your talents and strength at Sequoia Hospitality!

About HYATT house -

HYATT house is an extended-stay, residential-style hotel that aims to provide individual travelers with the feel of a modern condominium. The 137 room, all-suite property offers comforts of home such as fully equipped kitchens, flat panel HDTVs and free high-speed internet access. The public space features facilities such as a pool, a fitness center and a business center. A full breakfast every morning and a bar service in the evenings. HYATT house properties are located in urban, airport and suburban locations and can accommodate small corporate meetings and corporate clients seeking to place their employees on extended assignment. At the HYATT house we are our guests’ home away from home.

Sales Coordinator Duties and Responsibilities:

• Answer telephone and respond to caller inquiries in a pleasant manner.
• Answer client / bookers questions about property facilities/services (e.g., hours of operation, rates and room types, packages, promotions, etc.)
• Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests.
• Responsible for coordinating internally with the sales & marketing team.
• Generating reports, preparing proposals, collections details, coordinating with clients & suppliers.
• Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, banquet event orders,
• Gather materials and assemble information packages (e.g. brochures, promotional materials, sales demo kit, welcome kit, souvenir etc.).
• Generate group and/or corporate leads through internet prospecting, networking, and telemarketing.
• Assist sales team by managing schedules, filing important documents and communicating relevant information.
• Interaction with client in regards to leads, hotel needs and client travel.
• Meets with clients in the absence of the Director of Sales to effectively and professionally convey details of the sale to the client.
• Perform hotel site tours with potential clients.
• Monitor, screen, respond to and distribute incoming communications.
• Design, upload, extract and maintain customer databases.
• Load and Manage Rate Codes to the Hotel Software, And link the negotiated rates to the correct company profiles.
• Print Daily Sales reports and submit to Director of Sales.
• File and retrieve documents and reference materials.
• Conduct research and collect data to prepare reports and documents.
• Utilizes efficient sales strategy for the maximization of hotel revenue.
• Coordinates necessary arrangements with vendors relating to sales.
• Establishes strong relationships with vendors to ensure maximization of hotel revenue.
• Ensures all documents produced by the Sales Department (i.e. BEO’s, contracts, rooming lists, proposals) are completed accurately and on time.
• Respond to complaints from customers and give after-sales support when requested.
• Ensure the adequacy of sales-related equipment or material are available at all times.
• Other duties as assigned by Director or sales or the management.

Prerequisites:

• Speak with others using clear and professional language.
• Prepare and review written documents accurately and completely.
• Working knowledge of standard office administrative practices and procedures.
• Excellent customer service skills.
• Able to effectively communicate in English, in both written and oral forms.
• Be friendly, customer centric, smile and able to work in a team environment.

Education:

Diploma or degree in business management, Good computer skills; proficient in the use of Microsoft Office (Word, Excel, PowerPoint, Access) and Knowledge of sales and marketing modules.

Selection Guidelines: Formal application, rating of education and experience; oral interview; reference and other background checks, and job related tests may be required. The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position. The job description does not constitute an employment agreement between the employer and associate and is subject to change by the employer as the needs of the employer and requirements of the job change.

Job Type: Full-time

Pay: $16.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No nights

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel or Sales: 2 years (Preferred)

License/Certification:

• Driver's License (Preferred)

Work Location: In person