Customer Advocate

Customer Advocate

Learn how healthcare should be delivered – help people – build a career – no healthcare experience required. Through an innovative approach and patient-centered care, we are revolutionizing the field of healthcare by providing patients with access to TMS treatment. We are looking for a Customer Advocate for our team. As a Customer Advocate, you will be responsible for educating patients on new-to-market healing technologies and helping them to understand the benefits of TMS and Ketamine. 

Trigger Warning: Working with suicidal patients, listening to trauma from PTSD patients, and having a responsibility to support these patients may be triggering for some people. 

Responsibilities

• Be the expert on TMS and Ketamine. Training and studies will be provided. 

• Ownership for all patients on your provider’s schedule 

• One on one meetings with patients to connect treatment solutions to their individual needs. 

• Support healing through education, connection, and focus on TMS and Ketamine 

Benefits 

• Accelerated healthcare career growth – rapid advancement opportunities     

• Insurance benefits (Medical, Dental, Vision) and 401K    

• 20 days off annually (10 PTO days and 10 Holidays)    

• Employee access to Serenity’s treatment options  

Qualifications 

• High School Diploma or GED.  

• 2-3 years of experience in a full-time customer service role. 

• Excellent verbal and written communication, and basic math skills.     

• Well-versed in de-escalation skills and ability to connect with individuals.   

About
Serenity is a leader in the field of healthcare technology. Using advanced medical devices recently released to market, we give our patients long-term success even when other treatments have failed. With evidence-based research and proven results to support us, we push ourselves daily to help patients take back their lives with a revolutionary technological approach to healthcare.   
   
Learn More About Us   

• About Serenity Healthcare   

• Serenity’s Provided Services   

• Meet our Patients   

Ready to embark on this exciting journey? Apply now at Careers at Serenity Healthcare or send your resume to careers@serenityhealthcare.com 

*This position is contingent on successfully completing a criminal background check upon hire.