What are the responsibilities and job description for the Customer Service Associate position at Serenity Healthcare?
Trigger Warning: Working with suicidal patients, listening to trauma from PTSD patients, and having responsibility to support these patients may be triggering for some people.
Customer Service Associate
Start your career in healthcare! At Serenity Healthcare, we have the fulfilling job of helping patients take their life back! Are you looking to work for a company where you can make a difference? For anyone who is working at a contact center, in any form, and looking for a more fulfilling job, this is it! Now more than ever, people are struggling with a variety of mood disorders including depression and anxiety. We can help all these people! As a Customer Service Associate, your job will be to support these patients, both new and established.
Office Hours: 6 AM- 8 PM Monday-Friday and 7 AM-7 PM on Saturdays
Schedule flexibility
Benefits of working with Serenity
- Above market competitive pay from $15-20/hour (DOE)
- Insurance benefits (Medical, Dental, Vision)- Serenity covers 90% of your insurance premium
- Opportunity for growth and advancement
- Paid Time Off
- 10 Major Holidays Off
- 401K
- Paid orientation
- Office Lunches and Treats
- Spectacular Lehi Utah views
Job Responsibilities
- Assist with scheduling appointments.
- Respond to patients via phone and email.
- Connect with and provide a positive experience for patients.
- Educate patients on various treatment options our Healthcare company provides and answer any questions or concerns.
- Record patient information into our system.
Required Qualifications
- High School Diploma/ GED.
- Proven experience in a contact center or customer support via telephone.
- Proven ability to multitask in a fast-paced environment and be comfortable in difficult situations.
- Excellent verbal and written communication, basic math skills.
- Previous experience working with computer-based information systems.
Who we are
Using advanced medical devices, we give our patients long-term success even when other treatments have failed. Serenity Healthcare is a company that is committed to creating the finest patient experience. We ensure this by investing in our employees, as success with our mission requires cultivating a culture that is people-centric, collaborative, positive, proactive, and open to opportunity for personal and professional development. Being gifted with the opportunity to make a profound impact on the quality of our patient's lives, creates limitless potential for growth within our organization.
Salary : $15 - $20
