Service bdc
Job Posting for Service bdc at Serra Lake Orion Automotive
Serra CDJR Lake Orion is seeking an experienced Guest Services Associate.
Bring your talent to our growing dealership and join the Serra Automotive Group.
As a Guest Services Associate you will handle inbound & outbound scripted calls & e-mails and set appointments for Sales or Service customers.
Benefits
Annual Base Salary Commission
Paid Time Off (PTO)
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Hands on Training
Retirement Plan
Employee Discounts
Retirement Plan Match
Responsibilities
Ensure that all incoming sales inquiries are answered promptly, professionally and according to script
Respond to customer e-mails & chats
Confirm appointments and reschedule missed appointments
Customer Satisfaction calls to make sure customers are happy with the service they received
Log customer information and purify database
Requirement
1 years of call center and / or BDC experience preferred
Must be able and willing to work full-time, including rotating schedules and alternating Saturdays
Microsoft Office skills preferred
Personal Values : integrity, driven team player
Personal Characteristics : results oriented, competitive & optimistic
Effective communication over the phone and via e-mail / text / chat
Ability to learn and follow Guest Services scripts & process
Ability to learn and utilize Guest Services tools & software
Strong organizational & time management skills
Last updated : 2024-04-27
Salary : $55,000 - $60,000
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Job openings at Serra Lake Orion Automotive
Orion, MI
Full Time
Orion, MI
Full Time
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