Account Manager

Position Overview

This position will provide day-to-day account support; specifically, the oversight and management of all key customers. The ideal candidate will be a self-starter, hardworking, efficient, and detail-orientated with a “can-do” attitude. Other essential skills include problem-solving, multi-tasking, proper phone etiquette, and excellent verbal and written communication skills.

Responsibilities:

Maintain, develop, and support customers, chain accounts, distributors and end user distributors via phone, in-person and through email

· Manage the pricing, quoting, and expediting of orders; effectively schedule customer deliveries.

· Have a good understanding of Company products, pricing policies, competitive market, and mill sources.

· Facilitate customer problem resolution by coordinating internally to establish a company response

· Provide guidance and assist in training of customers and field sales representatives through one-on-one interactions and/or on-site classroom style trainings

· Ability to understand complex relational dynamics and navigate those relationships professionally and effectively

· Support upper management and Business Development Managers and provide organization-wide communication.

· Support inside sales department with training to obtain and maintain accounts.

· Participate in design and production problem resolution.

· Plan and coordinate will all functions of the business including quality, purchasing, planning, and operations.

· Additional duties as assigned

Job Requirements:

·Associate or bachelor’s degree in a related field; previous steel/metals experience strongly preferred.

· Steel tube, pipe, and bar experience a plus

· Strong customer service and sales aptitude

· Excellent verbal and written communication skills, including public speaking

· Adept to change in a fast-paced environment

· High energy and drive, strong business and data analysis skills, excellent prioritization, organizational and time management skills

· Excellent problem solving and negotiation skills

· Self-motivated, high energy and positive attitude

· Must be teamwork-oriented and able to build strong customer relationships

· Working knowledge with Microsoft Suite, most notably Excel and Office

Job Type: Full-time

Pay: $45,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Supplemental Pay:

• Bonus pay

Ability to commute/relocate:

• East Moline, IL 61244: Reliably commute or planning to relocate before starting work (Preferred)

Work Location: One location