What are the responsibilities and job description for the Collections Specialist position at ServiceMaster?
Do you enjoy a fast pace! Do you like to win! Come join our winning team!!
We are a fast growing service company looking for the right candidate to help us with our collections process. The Collections Specialist will be responsible for all collection activities related to current and past due customer accounts while adhering to corporate policies and procedures.
This position will support all locations within Wisconsin, Minnesota and Michigan.
Tasks include:
Review and collect on assigned delinquent accounts to identify patterns and problems in an effort to bring accounts current on a daily basis
- Makes contact with customers through outbound and incoming calls to address outstanding balances and resolve delinquency
- Ask probing and challenging questions to identify why the customers are behind and offer solutions to bring them current
- Accurately document each call in the system according to notation guidelines and update account information
- Comply with Safety and Security standards / procedures and compliance guidelines
Qualifications:
- Direct experience in credit and collections; knowledgeable in sales, negotiation and persuasion tools
- Ability to work independently, organize and prioritize work
- Demonstrated analytical and problem-solving skills
- Experience with high volume outbound calls
Benefits:
- Medical, dental, and vision insurance
- PTO allowance with Paid Holidays
- Fantastic co-workers and a great place to work!
Salary : $18 - $25
