What are the responsibilities and job description for the People Support Specialist position at ServiceMaster?
Ready to grow fast?
Change happens. Growth follows.
Life moves fast inside ServiceMaster Brands, which means agility and flexibility are required daily. In return, time with our team is an accelerator for your work experience. You’ll have the chance to stretch in ways you haven’t at other stops in your career, adding multiple skills to your portfolio. The advantage? You.
What We Offer:
- Medical, Dental, and Vision start the first day of the month following your date of hire
- 401 (k) match
- 15 Days paid time off and paid holidays, including 2 floating holidays
- Mental health support through Headspace Health
- Career growth and advancement
People Support Specialist
ServiceMaster Brands is looking for a talented People Support Specialist to join our team in Atlanta, GA. This role will play a crucial role in supporting the HR Department by establishing reporting tools and standard and ad hoc reporting. They will conduct data analysis to identify and recommend actions to support HR priorities. The role will also work closely with team members and management to facilitate HR-related tasks, maintain records, and contribute to a positive work environment.
What you'll do:
- Analyze and define areas of improvement for the organization to increase performance, reinforce corporate culture, and positively impact both HR and the business.
- Create and maintain ServiceMaster Brands organizational charts.
- Analyze functional needs that drive reporting solutions. Collect, verify, and analyze data. Prepares and communicates results.
- Maintain a current understanding of industry standards, trends, and best practices through industry and other professional networks.
- Develop and support a variety of custom HR reports and dashboards.
- Administer current or future HRIS system processes, workflows, reporting, and configuration.
- Be responsible for adding and training new hires on corporate systems.
- Input all status changes to team member HRIS profiles such as changes from full-time to part-time, promotions, job changes, manager changes, comp changes, etc.
- Process terminations to include notifications to IT to terminate access, update tracking sheets, complete Separation Notices, and send team member notification emails.
- Work with HR and Operations to design and develop functional specifications to build reports and define user data needs.
- Coordinate the design, development, and implementation of analytical tools, technology, and business solutions that improve HR and business decisions and that drive operational efficiency.
- Design and develop dashboards, reports, presentations, and visual aids designed to educate, inform, and influence the decisions of HR partners and business leaders within Aftermath.
- Maintain accurate and up-to-date HR digital and hard files, records, and documentation.
- Assist with periodic audits of HR files and records to ensure all required documents are collected and filed appropriately.
- Process HR incoming mail correspondence and take appropriate actions. Responds to employment verifications.
- Answer team member requests from the HR email box/chat box.
- Respond to requests for HR-related information from within and outside ServiceMaster Brands
- Help drive employee engagement, DE&I initiatives, and training efforts.
- Collaborate and support the HR Leadership Team
- Support and champion change within the organization.
- Drive cross-departmental collaboration in new and current HR initiatives.
- Assists with other HR duties or projects as assigned.
What you will bring:
- Strong analytical and problem-solving skills.
- Intermediate to advanced proficiency with Microsoft Excel (VLOOKUP, Pivot Tables).
- Ability to work independently as well as part of a team, who enjoys collaborating and partnering together.
- Must possess a positive attitude with the ability to build good relationships across the organization and with external partners.
- Sense of urgency, with the ability to meet goals and deadlines.
- Strong written and verbal communication skills.
- Strong organizational and prioritization skills with the ability to multitask.
- Ability to work in a fast-paced environment in which requirements and priorities change.
- Able to persevere in overcoming obstacles or setbacks, by taking swift and efficient action.
- Ability to effectively interface across all levels of the organization.
- Must be results-oriented, a self-starter, and have strong initiative.
- Selflessness and willingness to make a positive impact every day.
- Values diversity and inclusion.
- Bachelor’s degree or equivalent.
- At least 2 years of relevant experience required
- Experience with Paylocity/ADP Workforce preferred.
About ServiceMaster Brands
ServiceMaster® Brands® is a leading franchise provider of needs-based residential and commercial services in the restoration, cleaning, moving, and bioremediation industries. Founded in 1929, the company is home to over 3,200 franchisees across 4,600 locations serving over 1,000,000 homes and businesses each year. ServiceMaster was founded with a deep commitment to integrity and customer service and does business under seven brands today across 50 states and nine countries that generate more than $3.5B in system-wide sales: ServiceMaster Restore®, ServiceMaster Clean®, Merry Maids®, TWO MEN AND A TRUCK®, Aftermath Services®, Indoor Science.
While each brand maintains a distinct identity, we share a commitment to our mission to Making Everyday Heroes More Heroic™. From our franchisee experience to career development to our community outreach efforts, our values – We Serve, We Care, We Deliver, We Do - guide us.
Working as part of our team means bringing your best ideas to work every day and seeing the impact of your contributions. Stars in our company at all levels are builders—they love to create, lead and see their plan come to life. Our best people understand that while great ideas are important, they require incredible focus and teamwork to execute. Life inside our company is the opportunity to do the best work of your career.
ServiceMaster Brands is headquartered in Atlanta, Georgia.
Roark Capital Group acquired ServiceMaster Brands in October 2020. Roark focuses on investing in the consumer and business services sectors, with a specialization in multi-location and franchised businesses. Since inception, affiliates of Roark have invested in 100 multi-location, franchised brands, which collectively generate $62 billion in annual system revenues from 66,000 locations in 50 states and 89 countries. Please visit www.roarkcapital.com to learn more.
It is the policy of ServiceMaster Brands, in accordance with all applicable laws, to recruit, hire, train, and promote persons in all job titles without regard to race, color, national origin, genetic information, religious beliefs, sex, gender identity, sexual orientation, age, marital status, pregnancy, disability, protected veteran status, or any other protected classifications, activities, or conditions as required by federal, state and local laws.
