Director, ACE GTM Operations

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ServiceNow is currently seeking an experienced leader of Partner Operations to support our newly established ACE GTM Organization. This role will lead an Operations team at ServiceNow focused on partners that is leading change within the organization. This is an opportunity to work within an organization on a rocket-ship trajectory with an industry leading technology and amongst some of the brightest and most passionate professionals in the business.

The ACE GTM Organization is a newly created Organization that will play a critical role in taking ServiceNow onto $15B in revenue by building practice areas with our key Partners, leading external Partner programs and shaping and running our most critical Tech Alliances. The priorities for this Organization are visible at the highest levels of the business.

What You Get To Do In This Role:

Aligned to the Alliances and Channel Ecosystem (ACE) team, the Director for the GTM Organization will partner with ACE and sales management on business planning and strategy to support partner success and sales growth. Responsibilities will include the following:

• Engagement in the long term strategy for the growing role of the Partner ecosystem in our Go To Market
• Co-ordination and alignment across our Go To Market functions, to ensure alignment and support across ServiceNow
• Management of all partner operations and the budget for all ACE Sales Headcount and Projects
• Long range planning with territory analysis to establish, maintain, and optimize sales territories
• Annual quota and sales planning
• Engagement in compensation plan design and communication
• Work with Sales Enablement, Partner Strategy, and Partner Programs to develop programs to drive customer success, partner sales, account penetration, and customer acquisition and retention
• As new products, pricing changes, etc. are introduced, ensure ACE readiness from training to systems and operational implementation

This role requires someone who is a rare combination of extremely effective operator and a strategic sounding board for the ACE leadership team.

In order to be successful in this role, we need someone who has/is:

• An empathetic thought leader who can help shape our Partner organization for our ambitious growth plans in the years to come
• Experience of Partner Operations in a software sales organization, ideally including experience in Sales Operations
• Organized, with excellent attention to detail and the ability to work in a fast-paced environment
• Strong listening, analytic and organizational skills
• Team player with positive attitude
• Excellent analytical and problem-solving skills with ability to drive conflict resolution
• Results Driven

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page to learn more.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.

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Work personas

Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office. 

Required in Office

A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.

Flexible 

A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.

Remote

A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.

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