Manager, Employee Communications & Engagement (Talent Development & People Pact)

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What You’ll Do: 

As the Manager of Employee Communications & Engagement for Talent Development, you will help create and execute communications for ServiceNow employees worldwide that build awareness of our key learning and development offerings,  inspire participation, and empower our people to take ownership of their career growth so they have the best career of their lives. And it all starts with our People Pact. It’s our commitment to employees that they will live their best lives, do their best work, and fulfill our purpose (to make the world work better for everyone) together. That includes how we develop our people. Your role will help us tell that story and lead to measurable employee engagement. 

You will partner with our Talent Development leadership team and our Global Communications team to build inspiring, effective, and aligned communications about the function’s initiatives to improve and showcase our commitment to learning and career development. You’ll advise on overall messaging and narrative, channel strategy, and best practices to drive global consistency for all things Talent Development. You’ll also support our overall People Pact efforts. In a nutshell, you’ll support the holistic ServiceNow employee experience by creating compelling content that tells the story of why learning and development matters at ServiceNow, and help put the work into practice. 

How You’ll Do It:  

• Lead strategic, integrated communications plans for employees for large-scale, global Talent Development initiatives including (but not limited to) our learning experience platform, skills strategy, and targeted learning programs.  

• Develop and maintain a strong partnership with key stakeholders to align on priorities, gather valuable input on global initiatives and maintain a global view of planned activities to ensure consistency and coordination.  

• Partner with the team to develop and implement strategies for keeping global employees informed, excited, and engaged in our L&D initiatives, such as  quarterly learning offerings, targeted learning programs, and skills development. This includes developing and training regional leaders and community/site leaders on communications best practices for day-to-day L&D actions and local community topics.  

• Put change management best practices to work as we shift from transactional to transformational Talent Development work, folded into the rhythm of the business globally.  

• Everything we do is based on audience sentiment and metrics. You’ll use this data to create authentic and engaging content, moderate internal social channels and advise business partners on content performance, channel strategy and stakeholder communications preferences, leveraging ServiceNow best practices and standards.  

• Assist in developing and implementing an integrated global Talent Acquisition & Development communications framework tied to measurable business outcomes to ensure delivery of important news and updates with a distinct, consistent voice. 

• Provide executive communications support (speaking opportunities, PR, social media) for select Talent Development leaders as needed. 

• Help shape and implement our People Pact integrated communications plan for the year across various programs and activation opportunities. 

• Support employee communications and engagement plans for the greater employee communications team, as needed. 

To be successful in this role you have:

• Bachelor’s degree in English, journalism, communications, organizational change, or related field, or equivalent professional experience. 

• A solid understanding of the current landscape of people programs, specifically Talent Development. 

• Preferred experience with Learning & Development programs at a mid- or large-size global organization.  

• 8-10 years proven success guiding strategy and execution of global, digitally-driven employee communications, including managing large-scale organizational change initiatives. 

• Creative, visual storyteller with an eye for detail and a great sense of humor. 

• Strong project management and stakeholder management skills. 

• Resourceful, motivated, and able to independently prioritize shifting workloads in a high-growth, ever-changing environment. 

• Excellent written and verbal communications skills—with the ability to develop communications with impact that result in successful organizational change and employee action and pride. 

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For positions in the Bay Area, we offer a base pay of $114,200 - $199,800, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location.

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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Salary : $114,200 - $199,800