Senior IAM Engineer

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,400 customers, we serve approximately 80% of the Fortune 500, and we're proud to be one of FORTUNE's 100 Best Companies to Work For® and World's Most Admired Companies® 2022.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

About Digital Technology 

We’re not yesterday’s IT department, we're Digital Technology. The world around us keeps changing and so do we. We’re redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth. We’re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it. 

Ultimately, we strive to make the world work better for our employees and customers—when you work in ServiceNow Digital Technology, you work for them. 

Job Description

What you get to do in this role:   

• Responsible for supporting, expanding, and maintaining the systems that provide Identity and Access Management within the Company including the Privileged Account Management tools.
• Maintains responsibility for all aspects of applications and/or systems administration, configuration, coordination, control, maintenance, troubleshooting, testing & usage monitoring.
• Administers and maintains system stability.
• Coordinates software releases, system upgrades and patches with internal teams, and resolves complex problems.
• Engages stakeholders across teams, with the goal of building integrated and automated solutions that match desired business outcomes.
• Collaborates with other departments to provide problem resolution and excellent service to user community and helps set service level expectations.
• Coaches less experienced co-workers and provides feedback to enhance skills and knowledge

Qualifications

SAILPOINT

• 2 years experience managing and maintaining:
  • SailPoint IdentityIQ
    • Good understanding of joiner, mover, leaver, Certification (access reviews),
  • AD and/or LDAP
  • Business Role Configuration
• 5 years of industry experience
• 3 years of security administration experience
  • Managing & building solutions using various authentication and authorization infrastructure
  • Working with identity providers like Okta, Ping Identity or Like SaaS or on-prem solutions
• Exposure and understanding of the following programming languages:
  • Java, Beanshell JavaScript, JSP servlet, SQL
• Experience with Database (Oracle, MYSQL).
• Experience working on Linux, Windows OS.
• Familiarity with identity management provisioning systems
• Proven ability to troubleshoot viewing system/app logs.
• Experience testing IAM use cases
• Experience working in an Agile development environment

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.