Solution consultant

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work.

Fast forward to today ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500.

Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.

But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

The start date for this role will be in October 2024

At ServiceNow, we are equal parts dreamers and doers, leaders and partners. We believe in the power of the individual to achieve amazing things, and we work as a team to get it done whatever it is.

Above all, we’re driven by a desire to build products and a company that will change the way people work.

The Solution Consultant Academy offers talented individuals a direct path into what may be the most exciting, challenging, and rewarding position in technology sales.

It is designed to attract, develop, and retain high-potential individuals with the purpose of creating a pipeline for Solution Consulting leaders across ServiceNow.

Our Objective

The 6-month SC Academy program will prepare you for a successful career in Solution Consulting. This opportunity will collaborate with Solution Consulting leaders at ServiceNow, experience intensive on-the-job training and broad-based exposure to all aspects of company operations.

The cohorts will receive accelerated professional development, world-class mentoring, and unique networking opportunities across the organization.

A great SC will be seen by customers as a trusted advisor and seen by sales as the quarterback of the deal.

What you get to do in this role

• Learn ServiceNow workflow training, sales and product demonstration instruction, and education in information technology
• Partner with ServiceNow community and the SC Sales team to understand our technology solutions and transition support into sales.
• Deliver and demonstrate technology solutions to address challenges
• Answer product features and technical questions from customers, channel partners and ServiceNow colleagues
• Utilize tools and education through mentorship and hands-on training to be successful in pre-sales and share best practices

To fully understand the scope of ServiceNow business, you will rotate through training that will include :

• ServiceNow Foundations, Solutions and Application Enablement
• Demo training
• Value Selling
• ITIL training
• RFP Proposal & Knowledge Management
• Demo Data, Scripts & Builds
• SC Enablement & Content Management
• Technical Writing
• Business Value Consulting
• Program Management

Qualifications

In order to be successful in this role, we need someone who has :

• 1-3 years of experience with prior internships, professional experience or consulting backgrounds
• Ability to learn new technology and workflows
• Demonstrated ability to influence and consult decisions and strategy
• Strong interpersonal skills and customer-centric attitude
• Solid presentation capabilities and communication (verbal and written)

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming our candidates from diverse backgrounds, including non-traditional paths.

Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law.

In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact talent.

acquisition@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals.

All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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Last updated : 2024-08-21