What are the responsibilities and job description for the Sr Mgr, Systems Engrg Mgmt position at ServiceNow?
Job Description
This position reports to: Sr. Director, Systems Engineering
As a Senior Manager of Systems Engineering, you will oversee a team responsible for designing, building and scaling our global cloud infrastructure systems that are at the heart of the ServiceNow product. This role provides technical leadership to the engineering team, interfaces with product development teams on new systems and enhancements of existing systems, recruiting, team development and creation of key performance metrics. Key to success is the ability to drive technical issues to completion across a global team through effective cross-organizational efforts.
NOTE: This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening. Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered.
What you get to do in this role:
Lead the engineering team responsible for the definition, configuration, delivery, and validation of compute across our private and public cloud infrastructure.
Work with Product and Program management to define and communicate the team’s external commitments and roadmap.
Facilitate engineering team autonomy by assisting with project planning, prioritization, Agile process, and skill development.
Support growth of engineers via hiring, goal setting, development of individual development plans, and performance reviews.
Provide technical guidance for systems and process optimization opportunities and participate in architectural reviews.
Assess risks, vulnerabilities, and mitigations of core services to ensure these systems are highly available, operationally sound, perform at scale and exceed customer expectations.
Collaborate with peer teams on complex, global engineering efforts to ensure architecture agreement, resource coordination and implementation timelines.
Set and sustain technical standards and best-practices in your domain.
This position reports to: Sr. Director, Systems Engineering
As a Senior Manager of Systems Engineering, you will oversee a team responsible for designing, building and scaling our global cloud infrastructure systems that are at the heart of the ServiceNow product. This role provides technical leadership to the engineering team, interfaces with product development teams on new systems and enhancements of existing systems, recruiting, team development and creation of key performance metrics. Key to success is the ability to drive technical issues to completion across a global team through effective cross-organizational efforts.
NOTE: This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening. Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered.
What you get to do in this role:
Lead the engineering team responsible for the definition, configuration, delivery, and validation of compute across our private and public cloud infrastructure.
Work with Product and Program management to define and communicate the team’s external commitments and roadmap.
Facilitate engineering team autonomy by assisting with project planning, prioritization, Agile process, and skill development.
Support growth of engineers via hiring, goal setting, development of individual development plans, and performance reviews.
Provide technical guidance for systems and process optimization opportunities and participate in architectural reviews.
Assess risks, vulnerabilities, and mitigations of core services to ensure these systems are highly available, operationally sound, perform at scale and exceed customer expectations.
Collaborate with peer teams on complex, global engineering efforts to ensure architecture agreement, resource coordination and implementation timelines.
Set and sustain technical standards and best-practices in your domain.
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