General Clerk III

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Job Summary
Provide effective customer service and achieve customer satisfaction by delivering military Human Resources (HR) in a professional, courteous, and timely manner for our Military Personnel Support Services Contract with Joint Base Langley-Eustis and Joint Expeditionary Base Little Creek-Fort Story located in Newport News and Virginia Beach, Virginia.

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Primary Duties

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These duties and responsibilities will be rated on the Annual Performance Review.

DEERS Site Security Manager

• Performs Verifying Official duties

• Runs and reviews audit reports

• Manages users, security, cardstock, consumables and maintains the site's address information for the RAPIDS Site Locator system.

• Handles special cases with the project office and provide escalated customer assistance

• Performs related duties and responsibilities as assigned/requested (in accordance with all applicable policies and regulations to include RAPIDS User Guide, AFI 36-3026, VOIS, PWS, company and local policies).

Additional Responsibilities

• Document, authorize overrides in the event a CAC recipient does not have proper identification documents

• Validate the identity of individuals whose fingerprints cannot be captured Manage the RAPIDS online appointment schedule

• Be familiar with Survivor Benefits program and assist casualty/survivors/Gold Star families.

• Enforce policy and procedure compliance

• Assist with training new VOs; observe and document performance

• Manage the RAPIDS online appointment schedule

• Process Agent Letters

• Perform other related duties as assigned.

Qualifications: Education, Experience, and Certification(s)

• High school diploma or General Education Development (GED) required.

• One to two years experience in an office environment and Military Human Resources services required.

• Must be able to pass and obtain a government DoD personnel security clearance required.

• Previous experience as a Verifying Official (VO) preferred.

• Knowledge, Skills, and Abilities

• Must be able to work well with people internally and externally at all levels of the organization.

• Proficiency in Microsoft Office skills, and the ability to become familiar with any new military HR programs as legacy systems are phased out.

• Possess proficiency and knowledge across a variety of military human resources (HR) functional areas.

• Must have basic knowledge and experience with the Privacy Act of 1974.

• Must possess basic knowledge of related HQDA governing directives, HR personnel policies, and installation-level operating procedures.

• Must possess effective customer service skills; ability to participate and respond effectively to sensitive inquiries, negotiations, complaints and team activities.

• Detail-oriented and able to carry out work with the highest levels of accuracy.

• Good written and verbal communication skills Including professional phone etiquette.

• Good interpersonal skills.

• Good organizational skills and the ability to prioritize multiple tasks.

• Ability to read and interpret documents such as safety rules, standard operating procedures, regulation and directives.

• Ability to write routine reports and correspondence.

• Ability to speak effectively before groups of customers or employees of organization.

Safety & Health Responsibilities
ServiceSource is committed to providing and maintaining a safe, secure and healthy work environment for all employees, persons-served, volunteers and visitors. As part of this commitment, ServiceSource has developed safety, security and occupational health policies, practices, guides and standards. With this understanding, all employees are required to:
* Adhere to all local, state and federal safety and environmental codes, ordinances, standards and laws.
* Adhere to all corporate and local safety plans, policies, practices and standards.
* Be aware of and follow all safety rules of your work site.
* Report any unsafe conditions or accidents to your supervisor.
* Practice standard precautions (formerly universal precautions) always.
* Participate in mandatory or available safety training.

Supervision Received
General Supervision: The incumbent normally receives little instruction on day-to-day work and receives general instructions on new assignments.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; reach with hands and arms; and talk or hear. The employee is occasionally required to walk and sit. The employee may occasionally lift or move products and supplies, up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.

Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually quiet.

ServiceSource is a leading nonprofit disability resource organization with programs and operations in 12 states and the District of Columbia. ServiceSource has regional offices located in Delaware, Florida, North Carolina, and Virginia. Collectively, the organization serves more than 25,000 individuals with disabilities annually through a range of innovative and valued employment, training, habilitation, housing and other support services. Our proven collaborative approach helps foster a more inclusive and supportive community where individuals with disabilities can succeed and thrive. Strategic partnerships with local community businesses, government entities and nonprofits help bridge the gaps for individuals with disabilities, creating sustainable opportunities that benefit the entire community and result in greater independence for the individual.

To learn more, you may click on the following video link:

4 Easy Steps to Apply

Step 1:Apply online to an open position.

If you need reasonable accommodation to complete the application process please contact the Program Outreach Specialist in your region using the list below.

Step 2: Submit completed Introductory Data Sheet and Resume to a local ServiceSource contact

Step 3: Submit Comprehensive Release form to a local ServiceSource contact

Step 4: Submit Documentation of Disability letter to a local ServiceSource contact

Program Outreach Specialists by Location

Aurora/Colorado Springs, Colorado

(719) 510-2328

Fort Worth, Texas

(571) 455-8541

Newport News/Fort Eustis, Virginia

(757) 503-1222

Northern Virginia, Washington, DC, Maryland

(703) 970-3697

Northern Virginia/Quantico/Washington, DC - Food Services

(571) 455-0195

St. Louis, Missouri

(314) 202-9199

Boyers, Pennsylvania

(571) 455-8541

North Carolina/Kentucky

(910) 826-4699 ext. 4699

Florida

(727) 538-7370

DE, PA, MD and TX

(302) 765-1259

NOTICE TO APPLICANTS

We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, Genetic Information & Testing, Family & Medical Leave, Sexual Orientation and Gender Identity or Expression, protected veteran status, or any other characteristic protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or otherwise oppose discrimination.

We are a drug-free workplace. Pre-employment background checks, including E-Verify, are required for all employment positions.

Do you need a reasonable accommodation to apply to a career opportunity online? Please to view a list of Regional Office locations. Please ask to speak with Human Resources.

PAY TRANSPARENCY POLICY STATEMENT:

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.