People Program Manager

Position Description:

ServiceTrade is a leading SaaS based solution seeking an extraordinary individual to be our People Program Manager. We're the conductors behind our people, strategically aligning skills and passions to power organizational progress through compassionate collaboration and connection. We recruit and retain top talent, develop skills that fuel business goals, and resolve workplace concerns to maintain a highly productive and engaged workforce.You’ll work alongside our forward-thinking C-suite and Executive Leadership Team to spearhead impactful, transformative solutions.

What sets us apart? Our product is a true GAME-CHANGER that provides our customers a massive ROI and keeps them on the leading edge of the industry. We need the best of the best talent in order to do this and we need to make sure they are engaged, appreciated, and looked at as a truly valuable part of our growing company.

Why ServiceTrade:

This is not your average engagement position; it's an opportunity for forward thinkers, creative solution finders, innovative planners, and exceptional program makers. You are an accomplished program manager, a wiz at creating and managing programs, and have an uncanny knack for all the little details. You handle competing priorities with the ability to pivot with finesse. You seek to elevate your career and will play a key role in working directly with multiple teams to build out elements around employee relations and employee engagement.

The work involves opportunities where your contributions could meaningfully shape the overall company. Strong consultation, leadership and tactical skills will be needed to achieve goals in this challenging and rewarding position.

The Role:

We are seeking a dynamic and strategic People Program Manager to join our team. This role is pivotal in developing and executing innovative people program strategies that enhance our company culture, support a hybrid workplace, and drive employee engagement and well-being. This role is an integral part of ServiceTrade and the overall wellbeing, success, and retention of our employees. This role is pivotal in developing and executing innovative people program strategies that enhance our company culture, support a hybrid workplace, and drive employee engagement and well-being.

Location/Work Environment: This is a full-time, hybrid position requiring in office presence three times a week. You must currently reside in (or plan to relocate at your own expense) to the Raleigh-Durham, NC area.

Key Responsibilities:

• People Program Strategy and Execution:
• Create and execute people program strategies and goals that focus on culture, high-performing teams, hybrid workplace engagement, well-being, and employee recognition.
• Define, plan, execute, and maintain all aspects of various people programs including communication planning, mitigating risks, documentation, training, and overall change management.
• Develop detailed project plans, set clear milestones, manage resources, and ensure timely completion of deliverables.
• Culture Driver:
• Ensure hybrid programs promote a sense of belonging and connectivity among all employees, remote and in-person.
• Act as a role model and culture ambassador to drive our unique culture through company programs, internal communications, and employee engagement.
• Work closely with the Senior Manager, People Operations to ensure a seamless and culturally consistent employee experience.
• Employee Events Ownership:
• Create, manage and coordinate company outings and events and organize team communications in support of ServiceTrade culture and enterprise values.
• Act as the lead on company-wide multi-day employee events, including our annual ServiceTrade Dayz.
• Data Analysis and Insights:
• Utilize data and analytics to track key metrics and measure program effectiveness.
• Use data-driven approaches to inform decision-making and enhance future initiatives.
• Communication and Change Management:
• Build and maintain strong relationships with key stakeholders and cross-functional teams.
• Ensure clear and consistent communication to foster understanding and support for new programs.
  

Requirements and Preferred Experience:

• B.S. in a relevant field; 4 years of progressive experience working in Human Resources, Business Administration, or Program Management related fields.
• Proven experience in a similar role, with a strong track record of developing and executing people program strategies.
• Exceptional project management skills, with experience leading complex, cross-functional projects, and prioritize change management and communication strategies.
• Excellent communication and interpersonal skills, with the ability to build strong relationships and influence stakeholders.
• Passion for creating a positive and inclusive workplace culture, with a focus on employee well-being and engagement.
• Ability to work independently and effectively in a fast-paced environment, and to juggle several projects with a spirit of flexibility and positive outlook.
• Possess a high level of integrity with the ability to maintain confidentiality while managing sensitive information with discretion.
  
  
  

A few things you want to know:

What does ServiceTrade do?

Founded in 2012, ServiceTrade is the software platform for commercial mechanical and fire contractors. More than 1,300 contractors use ServiceTrade to increase profit and deliver more work during a persistent skilled labor shortage by improving service and project operations, helping technicians be more productive and do their best work, selling more service and inspection agreements, and growing customer loyalty. Over 10% of the commercial or industrial buildings in the United States are serviced by contractors using ServiceTrade to manage 13 million equipment assets and invoice more than $7.5 billion of service-related commerce.

Ok, so why should I care about that?

Our customers are smart, hard-working people who we enjoy serving. We help them grow their business to earn more revenue, employ more blue-collar workers, and become more valuable to their customers. It’s why we get excited about serving a market that you might never have thought about before.

What kind of working environment do you have?

We’ve transitioned from a start-up to a scale-up -- that means we still have the spirit and energy of a start-up and are adding new people who will help us expand our business faster and run our business smarter. We have big ambitions and every employee understands our goals and what their role is in achieving them. Read about our company culture on our About Us page.

What kind of benefits do you offer?

• Medical with Blue Cross Blue Shield NC (2 options)
• Dental and Vision with Unum
• Company-paid Life insurance, STD and LTD
• Voluntary benefits including Supplemental Life Insurance, HSA, FSA and Dependant Care, Critical Illness and Accident
• 401(k) with up to 3% employer match and NO vesting period
• Flexible PTO policy
• 10 company holidays
• Parental Leave
• Quarterly Volunteer Program
  
  
  

Want to know more?

Go ahead and apply! Let’s get to know each other.

(you must reside IN the Raleigh-Durham area and willing to be in office 3 days a week to be considered)

EEO Statement:

ServiceTrade provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Please Be Aware of Recruiting Scams

To protect yourself against the increasing number of recruiting scams, please make sure that you are communicating with ServiceTrade. We communicate through our corporate website servicetrade.com, through corporate emails utilizing our domain name of @servicetrade.com, and through servicetrade.greenhouse.io. Be vigilant when checking domains because imitators often make very small changes to trick the eye. Additionally, please know that ServiceTrade does not use text messaging or public messaging platforms, such as Telegram or Whatsapp, to make initial contact with candidates and ServiceTrade will never ask an employment candidate for financial information or for payment of any kind.