Help Desk Technician

Overview/ Job Responsibilities

The U.S. Cybersecurity and Infrastructure Security (CISA) mission is to lead the national effort to protect and enhance the resilience of the nation’s physical and cyber infrastructure.  CISA includes the CISA Mission Enabling Offices (MEOs) and six Divisions: the Cybersecurity Division (CSD), the Emergency Communications Division (ECD), the Integrated Operations Division (IOD), Infrastructure Security Division (ISD), the Stakeholder Engagement Division (SED), as well as, the National Risk Management Center (NRMC), which are headquartered within the National Capital Region (NCR).  

CISA’s information technology (IT) landscape has historically produced networks and systems individually managed and maintained within each of its Divisions as well as its MEOs.  This task order is to provide Enterprise Engineering and Operations Support Services (EEOSS) to CISA/OCIO to establish enterprise IT capabilities. These enterprise IT capabilities shall support CISA’s ability to continue establishing a modern IT infrastructure; engaging in various initiatives to evaluate and implement emerging technologies; migrating to the cloud; supporting mobility and collaboration platforms; and continually improving the performance, security, and availability of enterprise IT services.

Working with an enterprise network architecture, engineering, and implementation team supporting our Federal customer, the Help Desk Technician supporting Operations and Maintenance Support projects related to system administration; network management, system hosting and access; information assurance management; certification and accreditation support; software patches and upgrades; configuration management; user management and support; backup and recovery; and network and performance monitoring.

This is a remote, night-shift position requiring working hours from 11:00 PM to 7:00 AM.

Primary Responsibilities:

• Provide technical assistance in support of services to determine functional user's requirements, including data file management, system utility capabilities, etc.
• Responsible for providing technical support for installation, operation, and maintenance of a wide variety of communications and automation equipment that includes hardware and software support for Desktop automation equipment and peripherals in a geographically dispersed organization
• Manage ticket incident tracking and troubleshoot
• Perform installation of computer system including software and related communication systems
• Analyze a variety of technical problems and conditions associated with particular application area
• Work with vendors to resolve problems or make immediate corrective changes to operating software
• Open, assign, annotate, and close Action Request System trouble tickets
• Perform problem determination and resolution in all areas of local and wide area network technology
• Develop and provide input to training regarding hardware and software capabilities, proper use of equipment, user software interfaces, analysis of error routines and messages, restart/recovery procedures, telecommunications diagnostics and support, and data access routines

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Minimum Qualifications

At least 1 year experience providing help desk technician services to the DHS (preferred).

• Excellent communication and written skills
• A minimum of one (1) year of experience in IT customer service support

Must be a U.S. Citizen

Desired Qualifications

Clearance Preference:

• DHS EOD - 1st priority
• Any DHS badge DoD Top Secret or Secret - 2nd choice
• DoD Secret or Top Secret willingness to get EOD clearance - 3rd choice (it can take 45 days to obtain EOD clearance – work can only begin once the clearance is fully adjudicated)

About Sev1Tech LLC

Founded in 2010, Sev1Tech provides IT, engineering, and program management solutions delivery. Sev1Tech focuses on providing program and IT support services to critical missions across Federal and Commercial Clients. Our Mission is to Build better companies.  Enable better government. Protect our nation. Build better humans across the country.

Join the Sev1Tech family where you can achieve great accomplishments while fostering a satisfying and rewarding career progression.  Please apply directly through the website at: https://careers-sev1tech.icims.com/    #joinSev1tech

For any additional questions or to submit any referrals, please contact: recruiting@sev1tech.com

Sev1Tech is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.