Intake Coordinator - FT Weekends

Job Title/Position: Referral/Intake Coordinator

Reports To: Clinical Director or Director of Patient Care Services

Job Description Summary

Responsible for coordinating all aspects of the patient intake process including maintaining positive relationships with customers and referral sources, responding to customer requests and concerns, and managing the insurance verification and authorization processes. Collaborates with the Director of Patient Care Services and Account Executives/VP Busines Development to ensure timely and appropriate admissions.

Essential Job Functions/Responsibilities

• Coordinates daily patient referral and intake operations with DPCS and Account Executives.
• Enters patient information into EMR, including detailed referral information as it relates to patient transition to home care.
• Maintains patient confidentiality and protects operations by monitoring confidential information.
• Ensures compliance with all state, federal, and CHAP referral/intake regulatory requirements.
• Maintains positive working relationships with current and potential
  referral sources.
• Ensures seamless transition of patients to home care by providing patient education and preparation for home care and coordination of care with multiple service providers.
• Participates in insurance verification and authorization processes.
• Assists in assessing DME needs and pacing orders for approved DME.
• Gathers, collates, and reports referral statistics including key customer referral trends.
• Maintains comprehensive working knowledge of community resources and assists referral sources in accessing community resources should services not be provided by the organization.

The above statements are intended to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description.

Position Qualifications

• At least two (2) years experience in health care management, preferably in home
  care operations.
• Demonstrated ability to maintain performance under a fast-paced, heavy work environment.
• Ability to deal tactfully with customers and the community.
• Demonstrates good communications, negotiation, and public relations skills.
• Demonstrates autonomy, organization, assertiveness, flexibility and cooperation in performing job responsibilities.

JOB DESCRIPTION SUMMARY Responsible for coordinating all aspects of the patient intake process including maintaining positive relationships with customers and referral sources, responding to customer requests and concerns, and managing the insurance verification and authorization processes. Collaborates with the Director of Patient Care Services and Account Executives/VP Busines Development to ensure timely and appropriate admissions. ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES 1. Coordinates daily patient referral and intake operations with DPCS and Account Executives. 2. Enters patient information into EMR, including detailed referral information as it relates to patient transition to home care. 3. Maintains patient confidentiality and protects operations by monitoring confidential information. 4. Ensures compliance with all state, federal, and CHAP referral/intake regulatory requirements. 5. Maintains positive working relationships with current and potential referral sources. 6. Ensures seamless transition of patients to home care by providing patient education and preparation for home care and coordination of care with multiple service providers. 7. Participates in insurance verification and authorization processes. 8. Assists in assessing DME needs and pacing orders for approved DME. 9. Gathers, collates, and reports referral statistics including key customer referral trends. 10. Maintains comprehensive working knowledge of community resources and assists referral sources in accessing community resources should services not be provided by the organization. The above statements are intended to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description. DocuSign Envelope ID: 2D8257B7-8415-47CD-9DC3-6FD725474D10 POSITION QUALIFICATIONS 1. At least two (2) years’ experience in health care management, preferably in home care operations. 2. Demonstrated ability to maintain performance under a fast-paced, heavy work environment. 3. Ability to deal tactfully with customers and the community. 4. Demonstrates good communications, negotiation, and public relations skills. 5. Demonstrates autonomy, organization, assertiveness, flexibility and cooperation in performing job responsibilities.