Slot Guest Service Attendant Floor Lead

Description

About Seven Feathers Casino Resort: Seven Feathers Casino Resort ranks in the top 20 of Pacific Northwest properties and is one of the fastest growing destination resorts in the region. It’s a place where service is delivered by the friendliest people on earth in a location of outstanding natural beauty. The amenities allow you to enjoy a premier resort experience. It’s a place where you have choices. Experience the thrill of Nevada-style gaming, fabulous food and beverages, nightly entertainment, a full-service spa, indoor pool, fitness center, world-class RV Resort, a nationally recognized travel center and unmatched personal service. 

Why Work at Seven Feathers: At Seven Feathers, you have the opportunity to apply for a diverse array of employment opportunities and be a part of something special. You get to work for an employer who encourages Team Members to succeed and grow by providing training, development, and advancement opportunities. We also offer a competitive salary and benefits package, including:

• Comprehensive medical, dental, vision, and Rx coverage.
• Paid Time Off
• Employer-paid life and disability plans
• 401k with up to 3.5% employer match
• Free meals
• Fuel discounts

 Supports the Guest Service Attendants by sustaining floor operations of the department by ensuring our guests are “delivered an unforgettable experience”.  Responsible for assisting the Senior Leads and developing the Guest Service Attendants, maintaining promotional and visual standards and upholding compliance with established policies and procedures. Maintains floor surveillance in an assigned gaming area to ensure guest satisfaction, profitable operations, and compliance with industry standards and regulations.    

• Support Seven Feathers Casino Resort’s mission to “deliver an unforgettable Guest experience” through inspiring communication, integrity, and passion for the success of the department. 
• Create a culture of providing exceptional guest experiences by training and motivating team members how to engage guests.   
• Provides guidance to GSAs in all aspects of slots and beverage duties, including training of regulations and policies, to ensure that guests always receive prompt and cordial attention. 
• Strengthen others through consistent training and feedback while encouraging productivity and enhancing the morale of the team.  
• Work in collaboration with GSAs to process jackpots; initiate, verify and witness jackpots in accordance with internal controls and monitor the transfer of money to the guest. 
• Maintain consistent communication with the Senior Leads and Slots management. 
• Assists GSAs with breaks and monitoring floor coverage while circulating through assigned gaming and beverage areas. 
• Encourage creative thinking and the implementation of new strategies and ideas.  
• Provide accountability to high performance standards and company policies while providing guests with memorable experiences. 
• Contribute to the development of strategy and assist with identifying specific priorities, objectives, and action plans. 
• Ensure that proper procedures, policies, and Internal Controls are followed. 
• Resolves guest concerns, complaints, or suggestions or refers them to management in a continuous effort to provide superior casino guest service.  
• Remain current with Title 31 regulations and procedures for compliance. 
• Provides constructive input to foster process improvement within the department. 

Requirements

• High School Diploma or a GED Certificate preferred. 
• 1-3 years in a supervisory or lead role in a comparable environment required. 
• 1 - 2 years of accredited Guest Service Training or 3-5 years of experience working in customer/guest service required.    
• Intermediate computer skills in Microsoft Word, Excel, and Outlook. 
• Knowledge of all pertinent laws and regulations applying to a casino operation.  
• Able to read and comprehend written instructions. 
• Excellent organizational, verbal, interpersonal and guests’ relations skills. 
• Ability to handle multiple priorities in a fast paced and changing environment.  
• Must have current OLCC and Food Handlers Card. 
• Must be Title 31 certified. 
• 21 years of age or older. 
• Must be able to obtain a Class III Gaming License. 
• Maintain a neat, clean, and well-groomed appearance at all times (specific standards available)