Customer Service Support

Basic Purpose:

Position involves monitoring the IGQuotes and IGOrders mailbox and distributing quote requests and purchase orders accordingly. Position will also be responsible for supporting the customer service team with administrative tasks such as scanning and filing paperwork, and sending order documentation to customers

1. Actual Tasks:

· Monitor IG Quotes mailbox, this includes reading and understanding the request in a timely manner to ensure prompt response, as well as assigning quotes to the appropriate party following standard quote mailbox procedure.

· Monitor IG Orders mailbox and forward all purchase orders in a timely manner to the appropriate party and follow standard order mailbox procedure.

· Communicate customer changes/updates on open orders to all parties in a timely manner.

· Scan Bill of Ladings for orders shipped previous day provided by logistics and send to appropriate party via email.

· Send physical Bill of Lading copies to Lyman via Intercompany Mail.

· Gather list of orders shipped previous day provided to you by logistics and send order documentation to customer. Order documentation includes but is not limited to: drawing(s), technical specifications, spare and wear parts list, and operating instructions.

· Scan and file all order related paperwork daily for all orders shipped previous day.

· Compile and email parts list as requested by customers.

· Assist the customer and/or customer service with any inquiry or problem concerning a customer order.

· Fill requests for literature and/or catalogs.

· Gather office supply list from Wellford Office Personnel and place Office Depot supply order monthly.

· Assist customer service group with entering quotations and order entry in the event that group is shorthanded, essentially be able to serve as a backup if need be (extensive training will be provided beforehand).

· Must comply with all current ISO Quality and Work Instructions for job, all Company Safety rules, and all other Company rules, policies and procedures.

· Assess each situation and do not perform any tasks for which he/she feels is unsafe, on which he/she has not received training, or engage in any unsafe work practices. Report any unsafe condition to his/her manager.

· Read and understand supporting documentation for the work area.

· Perform other tasks as requested.

2. Skills/Abilities:

· Ability to perform all tasks listed above to the Company’s expectations.

· Must be currently eligible and authorized to work in the United States on an ongoing indefinite basis.

· Ability to work in a fast paced environment with continuous interruptions.

· Must have good oral and written communication and organizational skills.

· Ability to follow instruction, written and verbal.

· Ability to organize workload for timely accomplishment of work.

· Ability to communicate with all Company employees in a positive and professional manner.

· Must be able to repetitively lift up to 30 lbs.

· Must be able to occasionally lift up to 50lbs.

· Ability to appropriately handle stress and interact with others.

· Possess strong overall office skills, including use of computers, their applications, and other office equipment.

· Must be able to occasionally sit, stand, walk, reach with hands and arms, push and pull, bend, twist, stoop, and kneel.

· Must be able to prioritize and manage time effectively.

· Ability to proofread for accuracy.

· Ability to work independently.

· Ability to read and understand parts lists, catalogs, price books, general factory instructions and other technical documents.

· Always be businesslike and professional to fellow employees, customers, suppliers, or people who work on behalf of the Company. If you decide to make complaints or criticism, avoid making statements that reasonably could be viewed as malicious, obscene, profane, threatening or intimidating, or disparaging to customers, employees or suppliers, or people who work on behalf of the Company, or that might constitute harassment or bullying. Examples of such conduct might include offensive comments meant to intentionally harm someone’s reputation or comments that could contribute to a hostile work environment on the basis of race, sex, disability, religion, or any other status protected by law or Company policy. Do not be insubordinate to Company supervisors or managers.

All of the above standards and requirements are based on today’s sales and service needs, the company’s current methods and technologies, and will change from time to time at the Company’s discretion.

3. Environmental:

· Work within SEW-EURODRIVE office environment with ability to operate equipment including telephones, computers, and fax machines.

· Work in Wellford office.

· This is an on-site position.

· Remain continuously within the normal work area.

· Position requires regular, predictable and punctual attendance and ability to work overtime as required, including weekends.

· Normal work hours are 8:00 am – 5:00 pm, Monday – Friday, with 1 hour for lunch and breaks combined.

· Wear OSHA approved personal protective equipment (PPE) where required by Company policy or where necessary as dictated by safe practice.

· Normal tasks accomplished at a desk, must be capable of accessing files, and moving and lifting binders, reports, and catalogs/literature.

4. Working Relationships:

Reports to the Manager of Customer Service within Industrial Gears.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Wellford, SC 29385: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• High school or equivalent (Preferred)

Work Location: One location