What are the responsibilities and job description for the Customer Service Representative position at Sexton Ford?
Duties
- Provide exceptional customer service to clients via phone, email, and chat
- Answer incoming calls and respond to customer inquiries in a professional and timely manner
- Assist customers with product information, order status, and issue resolution
- Upsell products and services to maximize sales opportunities
- Perform data entry and maintain accurate customer records
- Communicate effectively with customers to ensure their needs are met
Experience
- Previous experience in customer service or a related field is preferred
- Strong phone etiquette and excellent communication skills
- Bilingual in English and Spanish is a plus
- Ability to analyze customer needs and provide appropriate solutions
- Experience with outbound calling and sales is beneficial
- Proficient in data entry and computer skills
We offer competitive pay and benefits packages for qualified candidates. Join our team of dedicated professionals and make a difference in our customers' lives.
Note: Please do not include any contact information such as email or phone number in the job description.
Job Type: Full-time
Pay: $14.95 - $15.91 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Referral program
- Vision insurance
Experience level:
- 1 year
Shift:
- 8 hour shift
- Day shift
Weekly day range:
- Monday to Friday
- Rotating weekends
Work setting:
- Call center
- In-person
- Office
Ability to Relocate:
- Moline, IL 61265: Relocate before starting work (Required)
Work Location: In person
Salary : $15 - $16